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999 – when to call

999 is for life-threatening emergencies – when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

  • loss of consciousness
  • an acute confused state
  • fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe bleeding that cannot be stopped
  • severe allergic reactions
  • severe burns or scalds

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions.

Also call 999 if you think someone has had a major trauma. Major trauma is often the result of a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

If you need medical help fast but it’s not a life-threatening situation, use NHS 111.

Last updated: 25th March 2020

Bucks Healthcare Trust Information Leaflets

Buckinghamshire Healthcare Trust produce a huge range of information leaflets. These cover a variety of symptoms, conditions and treatments.

Information leaflets for patients and visitors

Last updated: 2nd March 2020

FedBucks Complaints

FedBucks runs the GP Out of Hours Service delivered across Buckinghamshire, and the Urgent Treatment Centre based at Wycombe hospital.

0300 033 9842

Fedbucks, Unit 4 The Merlin Centre, Lancaster Road, Bucks HP12 3QL

First published: 25th June 2019

Mental Health Helpline

Call the helpline to find out when and where to get help and to access support from mental health professionals. The helpline is open 24 hours a day, seven days a week. During office hours, people who already use mental health services should contact services directly. This service is run by Oxford Health NHS Foundation Trust.

01865 904 997 (Adults)

01865 904 998 (Children and young people)

First published: 16th April 2020

NHS 111

If you need medical help fast but it’s not a life-threatening situation, you can call the NHS 111 number or go online.

When you call 111, a trained adviser will ask you questions to find out what’s wrong, give you medical advice and direct you to someone who can help you, like an out-of-hour doctor or a community nurse. If the adviser thinks your condition is more serious, they will direct you to hospital or send an ambulance.

If you don’t speak English, tell the adviser what language you want to speak and they will get you an interpreter.

You can call 111 any time of the day. The call is free, from landlines and mobiles.


You can also Rate & Review NHS 111

First published: 6th February 2018

NHS Website

The NHS website is the online ‘front door’ to the NHS. It is the country’s biggest health website and gives all the information you need to make choices about your health. You can find information about hospitals, GPs and dentists and urgent care. As well as basic contact details, you can also find feedback from other people about what they think about these services. It’s not just limited to NHS information. You can also find information about other services in your area (often provided by charities) that can help you with conditions from Alzheimers through to weight loss.

First published: 6th February 2018

Wycombe Urgent Treatment Centre

There are a number of services at the Urgent Treatment Centre (UTC), including injuries, illness, Out of Hours GP service and DVT (deep vein thrombosis) Clinic.

As of April 2020 this is no longer a walk-in service and patients are required a pre-bookable appointment via the NHS 111. Please only attend if you have an appointment.

The UTC is open 08:00 – 20:00 365 days a year. (Note this is no longer a 24 hours service)

Queen Alexandra Road, High Wycombe, Buckinghamshire HP11 2TT

First published: 25th March 2020

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