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Care Quality Commission

The Care Quality Commission (CQC) checks all hospitals, dentists, care homes and care services to see if they meet national standards. You can find out what they have to say about these services in your local area.

03000 616 161

First published: 24th June 2019

Care Quality Commission Mental Health Act team

The CQC Mental Health Act team considers complaints from, or about, people who are or have been detained in hospital, subject to a community treatment order, or subject to guardianship.

03000 616 161 press ‘1’ to speak to the Mental Health team

CQC Mental Health Act, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

First published: 24th June 2019

Clinical Commissioning Group (CCG)

This is a clinically-led statutory NHS body responsible for the planning and commissioning of health care services.

Buckinghamshire CCG was formed in April 2018, by the merger of Aylesbury Vale and Chiltern CCGs.

Last updated: 3rd January 2020

General Dental Council (GDC)

The General Dental Council regulates dental professionals in the UK, maintaining standards for the benefit of patients

020 7167 6000

37 Wimpole Street, London, W1G 8DQ

First published: 20th June 2019

General Optical Council (GOC)

The General Optical Council is the regulator for the optical professions in the UK. Their purpose is to protect the public by promoting high standards of education, performance and conduct amongst opticians.

They currently register around 30,000 optometrists, dispensing opticians, student opticians and optical businesses.

020 7580 3898

10 Old Bailey, London, EC4M 7NG

First published: 20th June 2019

General Pharmaceutical Council (GPhC)

The General Pharmaceutical Council (GPhC) is there to protect, promote and maintain the health, safety and wellbeing of members of the public by upholding standards and public trust in pharmacy.

The GPhC can give guidance on the following:

  • What to expect from your pharmacy
  • Buying medicines safely online
  • Raising concerns or a complaint about a pharmacy professional

020 3713 8000

Last updated: 20th June 2019

Health & Care Professions Council (HCPC)

The Health & Care Professions Council (HCPC) regulates health, social work and psychological professions. To do this they:

  • set standards for professionals’ education and training and practice;
  • keep a register of professionals, known as ‘registrants’, who meet our standards; and
  • take action if professionals on our Register do not meet our standards.

Here are some of the professions regulated by the HCPC:

  • Audiologists
  • Chiropodists/podiatrists
  • Dietitians
  • Occupational therapists
  • Orthoptists
  • Paramedics
  • Physiotherapists
  • Practitioner psychologists
  • Prosthetists/orthotists
  • Radiographers
  • Social workers
  • Speech and language therapists

If you have concerns about the fitness to practise of a registrant use the following contacts.

0800 328 4218

First published: 20th June 2019

NHS Improvement (NHSI)

NHS Improvement supports foundation trusts and NHS trusts to give patients consistently safe, high quality, compassionate care within local health systems that are financially sustainable.

One of NHSI’s jobs is to help the NHS learn from patient safety incidents

First published: 24th June 2019

NICE Pathways

NICE Pathways offer an easy-to-use, intuitive way of accessing a range of clinical, public health and social care information from NICE. They include up to date NICE guidance, quality standards and related information.

If you want to check a condition is being treated “correctly” the NICE Pathways are a good place to start.

Find out more about what NICE does

Last updated: 3rd January 2020

Nursing & Midwifery Council (NMC)

The Nursing & Midwifery Council (NMC) is the independent regulator for nurses and midwives in the UK, and nursing associates in England.

If you have concerns about someone registered with the NMC and believe they are not fit to practise you can contact them.

020 7637 7181

The NMC Public Support Service also offers support to any patient, service user, family member, or a member of the public who has raised concerns about a nurse, midwife or nursing associate on their register, that they have decided to investigate.

Last updated: 20th June 2019

Who does what in the NHS

The NHS in England is made up of, and supported by, many different local and national organisations. This chart is a handy guide to who does what and how NHS services are funded, delivered and regulated.


A guide to the NHS in England

First published: 14th June 2018

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