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Action Against Medical Accidents (AvMA)

Action Against Medical Accidents (AvMA) provides free, independent advice and support to people affected by medical accidents.

0845 123 2352 (helpline)

Updated: 24th June 2019

Buckinghamshire Clinical Commissioning Group complaints

You can make a formal complain to the CCG about any of the services they commission or the CCG itself. If you have already raised a concern with the CCG PALS team they will advise you on making a formal complaint.

0800 328 5640

The Complaints Manager, NHS South Central & West Commissioning Support Unit, Albert House, Queen Victoria Road, High Wycombe HP11 1AG

Updated: 3rd June 2019

Buckinghamshire Clinical Commissioning Group Patient Advice and Liaison Service (PALS)

The Patient Advice and Liaison Service, or PALS, is an English National Health Service body created to provide advice and support to NHS patients and their relatives and carers.

You can raise a concern with the CCG about any of the services they commission, but it’s usually best to first contact the organisation that is providing the service.

In Bucks, the CCG PALS service is provided by the South, Central and West Commissioning Support Unit

0800 328 5640 or 0300 123 6258

PALS, NHS South Central & West Commissioning Support Unit, Albert House,  Queen Victoria Road, High Wycombe  HP11 1AG

Updated: 3rd June 2019

Buckinghamshire County Council – Social Care Complaints

To make a complaint use the statutory complaints process. Put your complaint in writing to the Bucks County Council setting out what has happened and what you want done to put things rightt.

01296 387844

Freepost RRBS-EBKU-LJXR, Statutory Complaints Officer, Buckinghamshire County Council, County Hall, Aylesbury, Buckinghamshire, HP20 1UA

Downloads

Bucks County Council feedback and complaints procedures

Updated: 23rd April 2019

Bucks Healthcare Trust Patient Advice and Liaison Service (PALS)

PALS is a confidential service. They won’t share with whoever you are complaining about. They try to sort out the problem or advise you what to do. They also have a lot of information about the NHS and other services.

01296 316042

PALS, Stoke Mandeville Hospital, Mandeville Road, Aylesbury HP21 8AL

the PALS office is above the restaurant at the main entrance to Stoke Mandeville Hospital

 

Updated: 3rd April 2019

Care Quality Commission

The Care Quality Commission (CQC) checks all hospitals, dentists, care homes and care services to see if they meet national standards. You can find out what they have to say about these services in your local area.

03000 616 161

Updated: 24th June 2019

Care Quality Commission Mental Health Act team

The CQC Mental Health Act team considers complaints from, or about, people who are or have been detained in hospital, subject to a community treatment order, or subject to guardianship.

03000 616 161 press ‘1’ to speak to the Mental Health team

CQC Mental Health Act, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

Updated: 24th June 2019

FedBucks Complaints

FedBucks runs the GP Out of Hours Service delivered across Buckinghamshire, and the Urgent Treatment Centre based at Wycombe hospital.

0300 033 9842

Fedbucks, Unit 4 The Merlin Centre, Lancaster Road, Bucks HP12 3QL

Updated: 25th June 2019

Frimley Health Foundation Trust Patient Advice and Liaison Service (PALS)

PALS is a confidential service. They won’t share with whoever you are complaining about. They try to sort out the problem or advise you what to do. They also have a lot of information about the NHS and other services.

Wexham Park

01753 633365

the PALS office is in the blue zone opposite the chapel

Frimley Park

01276 526530

the PALS office is in the main entrance of the hospital

Updated: 18th June 2019

General Dental Council (GDC)

The General Dental Council regulates dental professionals in the UK, maintaining standards for the benefit of patients

020 7167 6000

37 Wimpole Street, London, W1G 8DQ

Updated: 20th June 2019

General Optical Council (GOC)

The General Optical Council is the regulator for the optical professions in the UK. Their purpose is to protect the public by promoting high standards of education, performance and conduct amongst opticians.

They currently register around 30,000 optometrists, dispensing opticians, student opticians and optical businesses.

020 7580 3898

10 Old Bailey, London, EC4M 7NG

Updated: 20th June 2019

General Pharmaceutical Council (GPhC)

The General Pharmaceutical Council (GPhC) is there to protect, promote and maintain the health, safety and wellbeing of members of the public by upholding standards and public trust in pharmacy.

The GPhC can give guidance on the following:

  • What to expect from your pharmacy
  • Buying medicines safely online
  • Raising concerns or a complaint about a pharmacy professional

020 3713 8000

Updated: 16th April 2019

Health & Care Professions Council (HCPC)

The Health & Care Professions Council (HCPC) regulates health, social work and psychological professions. To do this they:

  • set standards for professionals’ education and training and practice;
  • keep a register of professionals, known as ‘registrants’, who meet our standards; and
  • take action if professionals on our Register do not meet our standards.

Here are some of the professions regulated by the HCPC:

  • Audiologists
  • Chiropodists/podiatrists
  • Dietitians
  • Occupational therapists
  • Orthoptists
  • Paramedics
  • Physiotherapists
  • Practitioner psychologists
  • Prosthetists/orthotists
  • Radiographers
  • Social workers
  • Speech and language therapists

If you have concerns about the fitness to practise of a registrant use the following contacts.

0800 328 4218

Updated: 20th June 2019

Make a complaint about a dental practice

There are several options:

  • your dental practice may have a complaints procedure
  • there is a Dental Complaints Service https://dcs.gdc-uk.org/ , which aims to resolve complaints and is funded by the General Dental Council
  • if you have dental treatment under the NHS, see the section about complaining to the CCG.

Updated: 20th June 2019

Make a complaint about a pharmacy

Each pharmacy must have a complaints manager. Their chief executive or a partner must act as the ‘responsible person’ who makes sure complaints are dealt with properly. You can complain by letter, email or by talking to someone at the pharmacy.

For more information about the complaints procedures see the briefing note on the Pharmaceutical Services Negotiating Committee (PSNC) website.

PSNC NHS Complaints Procedure

Updated: 19th June 2019

Make a complaint about an audiologist (hearing care)

There are several options:

  • your audiologist may have a complaints procedure
  • your audiologist may be a member of the British Society of Hearing Aid Audiologists, which has an independent complaints resolution service https://www.bshaa.com/Customer-Care
  • if your hearing aids are not as described or are faulty, you have rights under the Consumer Rights Act
  • if you have hearing care paid for by the NHS, see the section about complaining to the CCG

Updated: 20th June 2019

Make a complaint about an optician

There are several options:

  • your optician may have a complaints procedure
  • the Optical Consumer Complaints Service is an independent and free mediation service funded by the General Optical Council https://www.opticalcomplaints.co.uk/
  • if your glasses are not as described or are faulty, you have rights under the Consumer Rights Act.
  • if you have eye-care paid for by the NHS, see the section about complaining to the CCG above.

Updated: 20th June 2019

Milton Keynes University Hospital Foundation Trust Patient Advice and Liaison Service (PALS)

PALS is a confidential service. They won’t share with whoever you are complaining about. They try to sort out the problem or advise you what to do. They also have a lot of information about the NHS and other services.

01908 995 954

07773 577 923

the PALS office is in the Yellow Zone, level 2

Updated: 18th June 2019

NHS Complaints Advocacy

NHS complaints advocacy service can help you if you, or someone you know, has not had the care or treatment you expect to receive from your NHS services and you want to complain.

0300 330 5454

07960 022 939

Updated: 24th June 2019

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