07773 577 923
Action Against Medical Accidents (AvMA)
Action Against Medical Accidents (AvMA) provides free, independent advice and support to people affected by medical accidents.
0845 123 2352 (helpline)
First published: 24th June 2019
Buckinghamshire Clinical Commissioning Group complaints
You can make a formal complain to the CCG about any of the services they commission or the CCG itself. If you have already raised a concern with the CCG PALS team they will advise you on making a formal complaint.
0800 328 5640
The Complaints Manager, NHS Buckinghamshire Clinical Commissioning Group, Albert House, Queen Victoria Road, High Wycombe HP11 1AG
Last updated: 8th June 2020
Buckinghamshire Clinical Commissioning Group Patient Advice and Liaison Service (PALS)
The Patient Advice and Liaison Service, or PALS, is an English National Health Service body created to provide advice and support to NHS patients and their relatives and carers.
You can raise a concern with the CCG about any of the services they commission, but it’s usually best to first contact the organisation that is providing the service.
In Bucks, the CCG PALS service is provided by the NHS Buckinghamshire Clinical Commissioning Group.
0800 328 5640 or 0300 123 6258
PALS & Complaints NHS Buckinghamshire Clinical Commissioning Group, Albert House, Queen Victoria Road, High Wycombe HP11 1AG
Last updated: 8th June 2020
Buckinghamshire County Council – Social Care Complaints
To make a complaint use the statutory complaints process. Put your complaint in writing to the Bucks County Council setting out what has happened and what you want done to put things rightt.
01296 387844
Freepost RRBS-EBKU-LJXR, Statutory Complaints Officer, Buckinghamshire County Council, County Hall, Aylesbury, Buckinghamshire, HP20 1UA
Downloads
Bucks County Council feedback and complaints procedures
Last updated: 7th June 2019
Bucks Healthcare Trust Patient Advice and Liaison Service (PALS)
PALS is a confidential service. They won’t share with whoever you are complaining about. They try to sort out the problem or advise you what to do. They also have a lot of information about the NHS and other services.
01296 316042
PALS, Stoke Mandeville Hospital, Mandeville Road, Aylesbury HP21 8AL
the PALS office is above the restaurant at the main entrance to Stoke Mandeville Hospital
Last updated: 3rd June 2019
Care Quality Commission
The Care Quality Commission (CQC) checks all hospitals, dentists, care homes and care services to see if they meet national standards. You can find out what they have to say about these services in your local area.
03000 616 161
First published: 24th June 2019
Care Quality Commission Mental Health Act team
The CQC Mental Health Act team considers complaints from, or about, people who are or have been detained in hospital, subject to a community treatment order, or subject to guardianship.
03000 616 161 press ‘1’ to speak to the Mental Health team
CQC Mental Health Act, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA
First published: 24th June 2019
FedBucks Complaints
FedBucks runs the GP Out of Hours Service delivered across Buckinghamshire, and the Urgent Treatment Centre based at Wycombe hospital.
0300 033 9842
Fedbucks, Unit 4 The Merlin Centre, Lancaster Road, Bucks HP12 3QL
First published: 25th June 2019
Frimley Health Foundation Trust Patient Advice and Liaison Service (PALS)
PALS is a confidential service. They won’t share with whoever you are complaining about. They try to sort out the problem or advise you what to do. They also have a lot of information about the NHS and other services.
Wexham Park
01753 633365
the PALS office is in the blue zone opposite the chapel
Frimley Park
01276 526530
the PALS office is in the main entrance of the hospital
First published: 18th June 2019
General Dental Council (GDC)
The General Dental Council regulates dental professionals in the UK, maintaining standards for the benefit of patients
020 7167 6000
37 Wimpole Street, London, W1G 8DQ
First published: 20th June 2019
General Medical Council (GMC)
If you need to raise a concern about a doctor you can do this with the General Medical council.
Last updated: 20th June 2019
General Optical Council (GOC)
The General Optical Council is the regulator for the optical professions in the UK. Their purpose is to protect the public by promoting high standards of education, performance and conduct amongst opticians.
They currently register around 30,000 optometrists, dispensing opticians, student opticians and optical businesses.
020 7580 3898
10 Old Bailey, London, EC4M 7NG
First published: 20th June 2019
General Pharmaceutical Council (GPhC)
The General Pharmaceutical Council (GPhC) is there to protect, promote and maintain the health, safety and wellbeing of members of the public by upholding standards and public trust in pharmacy.
The GPhC can give guidance on the following:
- What to expect from your pharmacy
- Buying medicines safely online
- Raising concerns or a complaint about a pharmacy professional
020 3713 8000
Last updated: 20th June 2019
Health & Care Professions Council (HCPC)
The Health & Care Professions Council (HCPC) regulates health, social work and psychological professions. To do this they:
- set standards for professionals’ education and training and practice;
- keep a register of professionals, known as ‘registrants’, who meet our standards; and
- take action if professionals on our Register do not meet our standards.
Here are some of the professions regulated by the HCPC:
- Audiologists
- Chiropodists/podiatrists
- Dietitians
- Occupational therapists
- Orthoptists
- Paramedics
- Physiotherapists
- Practitioner psychologists
- Prosthetists/orthotists
- Radiographers
- Social workers
- Speech and language therapists
If you have concerns about the fitness to practise of a registrant use the following contacts.
0800 328 4218
First published: 20th June 2019
Make a complaint about a dental practice
There are several options:
- your dental practice may have a complaints procedure
- there is a Dental Complaints Service https://dcs.gdc-uk.org/ , which aims to resolve complaints and is funded by the General Dental Council
- if you have dental treatment under the NHS, see the section about complaining to the CCG.
Last updated: 22nd July 2019
Make a complaint about a pharmacy
Each pharmacy must have a complaints manager. Their chief executive or a partner must act as the ‘responsible person’ who makes sure complaints are dealt with properly. You can complain by letter, email or by talking to someone at the pharmacy.
For more information about the complaints procedures see the briefing note on the Pharmaceutical Services Negotiating Committee (PSNC) website.
Last updated: 20th June 2019
Make a complaint about an audiologist (hearing care)
There are several options:
- your audiologist may have a complaints procedure
- your audiologist may be a member of the British Society of Hearing Aid Audiologists, which has an independent complaints resolution service https://www.bshaa.com/Customer-Care
- if your hearing aids are not as described or are faulty, you have rights under the Consumer Rights Act
- if you have hearing care paid for by the NHS, see the section about complaining to the CCG
First published: 20th June 2019
Make a complaint about an optician
There are several options:
- your optician may have a complaints procedure
- the Optical Consumer Complaints Service is an independent and free mediation service funded by the General Optical Council https://www.opticalcomplaints.co.uk/
- if your glasses are not as described or are faulty, you have rights under the Consumer Rights Act.
- if you have eye-care paid for by the NHS, see the section about complaining to the CCG above.
First published: 20th June 2019
Milton Keynes University Hospital Foundation Trust Patient Advice and Liaison Service (PALS)
PALS is a confidential service. They won’t share with whoever you are complaining about. They try to sort out the problem or advise you what to do. They also have a lot of information about the NHS and other services.
01908 995 954
the PALS office is in the Yellow Zone, level 2
First published: 18th June 2019
NHS Complaint Standards
The NHS Complaint Standards set out how organisations providing NHS services should approach complaint handling. They apply to NHS organisations in England and independent healthcare providers who deliver NHS-funded care.
The Complaint Standards are based on My Expectations, which set out what patients expect to see when they make a complaint about health or social care services. The Standards and the guidance modules describe how staff can meet those expectations.
NHS Complaint Standards: Summary of expectations
Easy Read NHS Complaint Standards Spring 2021 update
First published: 21st April 2021