Street address Wycombe Hospital
Queen Alexandra Road
High Wycombe
Buckinghamshire
HP11 2TT

01494 521 044

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Public rating:

Rated 2.8 out of 5 by 10 people


Public ratings and reviews

If Wye Valley Surgery would like to respond to any of the comments, email info@healthwatchbucks.co.uk

Review 1 of 10

1 star3 weeks ago

Went due to pain in back and leg. Fobbed off for several weeks untill the finally sent me for a MRI scan. Turns out got a severe hernaited disc. Doctors don’t listen to patients

Review 2 of 10

3 stars3 months ago

I have had to book multiple appointments over the last month or so for me and my children. I have always been able to get through first thing in the morning with in 10 minutes and have been offered an in surgery appointment with the doctor or nurse that morning. Very happy with the service we have received

Review 3 of 10

2 stars6 months ago

Appointments are rushed and there is a lack of professionalism with a select few doctor’s, unfortunately they can appear uninterested and are often unable to provide reassurance if patients are genuinely anxious or worried about an issue. According to the automated telephone message their receptionists are “fully” trained to answer general queries regarding patients, but when asked something they usually speak directly with the on duty doctor to seek resolution. Seemingly another poorly managed and perceivably undertrained gp in High Wycombe.

Review 4 of 10

3 stars2 years ago

A bit strange coming in via the UTC, but fairly well signposted. Receptionists were friendly but behind glass so it was sometimes a bit hard to hear what they were saying.

Review 5 of 10

2 stars4 years ago

This is feedback about the minor surgery department based at Wye Valley Surgery, that my brother was referred to via his GP. Having paid £295 for some minor surgery procedures to be carried out we were very concerned over the surgical equipment being used and the condition of the building.
The first pair of scissors to cut the suture were not sharp enough and the doctor had to stop the procedure and ask the nurse for a different set. The premises were freezing cold, gloomy, very untidy and totally outdated. With old posters and leaflets lying around. The whole environment was very unwelcoming.
Due to the ‘equipment’ failure my brother is now very reluctant to return to have some further minor surgery that is required, but we understand this is the only facility which carries out such procedures in our area.
Please note that I have nothing negative to say about the clinical staff (i.e. doctors and nurses).

Review 6 of 10

4 stars5 years ago

Getting through to make an appointment can take a while, however, I’ve always managed to get an appointment. I’ve always felt the doctors I’ve seen have been genuinely interested in my problem and provided the necessary care, even going above and beyond my expectations.

Review 7 of 10

3 stars5 years ago

Appointment times are very bad and I get the feeling that GP’s are not concentrating on what the patient is saying as all appointments are so rushed.

Review 8 of 10

5 stars5 years ago

I have always been very happy to go to this surgery and rarely have problems.

Review 9 of 10

3 stars5 years ago

The process of getting an appointment is difficult and slow.

Review 10 of 10

2 stars5 years ago

The waiting times are far too long.


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