Street address Wycombe General Hospital
Queen Alexandra Road
High Wycombe
Buckinghamshire
HP11 2TT

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Public rating:

Rated 3.5 out of 5 by 32 people

There is currently no walk-in service at the UTC. You can access the service by calling 111 or through 111 online


Public ratings and reviews

If Wycombe Urgent Treatment Centre (FedBucks Ltd) would like to respond to any of the comments, email info@healthwatchbucks.co.uk

Review 2 of 33

1 star2 months ago

Shockingly slow – stop using covid as an excuse for poor practice and rude behaviour.

Review 3 of 33

4 stars2 months ago

Lovely young female doctor who was very reassuring. Very thorough examination and extremely pleasant manner.

Review 4 of 33

1 star3 months ago

I went to the UTC in High Wycombe in May 20. 2 days later I was taken to Stoke Mandeville as an emergency with an infection amongst other things. Draw your own conclusions about the UTC diagnosis, but when I woke up in ITU at Stoke the ITU team laughed at my experience at the UTC.

Dont waste your time going to the HW UTC, go to straight to A&E

Healthwatch Bucks responded:

The NHS is currently advising everyone to call 111 before visiting an Urgent Treatment Centre or the Emergency Department (A&E).

Review 5 of 33

3 stars3 months ago

[Withheld in accordance with our Comments Policy]

Review 6 of 33

5 stars3 months ago

Friendly, efficient and quick

Review 7 of 33

1 star3 months ago

I arrived with a lady 2 weeks ago who had cut her arm open after a fall. Was advised to go there by her doctors. We signed in and filled out all details as requested. Was told to sit in waiting room. After 1hr 15 mins we were called in.

The moody nurse told us she would not be looked at as it was not walk in any more. Appointment only and we didn’t have one. Said we had to go to Stoke. Why nobody could of told us this in the first place I do not know! She then begrudgingly put a dry covering on it and taped it up crudely. 6 hrs later after sitting at Stoke in A&E just for a dressing… when they tried to take off what moody nurse had taped on they were so shocked. It was the wrong dressing and the blood had all dried to it along with her fragile skin, meaning she had to lose some to remove it!! So terrible service, moody nurse and inadequate care.

[Some content withheld in accordance with our Comments Policy]

Review 8 of 33

2 stars4 months ago

Occasional good nurses, but the rest are really rude and waiting times are awful. World’s most uncomfy chairs in the waiting room too.

Review 9 of 33

1 star5 months ago

Went to minor injuries clinic after I had had a nasty fall. I need not of bothered. A very off hand receptionist and I was made to feel I had no right to be there. I had been advised to go to this clinic by a doctor and not Stoke Mandeville A&E as they were inundated and was assured I did not need an appointment.

A clinical Nurse did see me but was obviously not happy about it. My main concern was my hand/finger and my shoulder where I took the impact. The nurse concentrated on my hip and said they did not do hip xrays I would have to go to Stoke Mandeville even though I had been told to avoid it by the doctor. She was not interested in my shoulder or hand which was giving me the most pain and still is.

How did this make me feel? A person who was there to waste their time. The waiting room only had one other person. A caring clinic – I don’t think so.

Review 10 of 33

5 stars5 months ago

Absolutely brilliant service. I arrived 10 minutes before my appointment time but was sent straight to X-ray on arrival. X-ray was quick and was only in the waiting room 5 minutes before being called through to see a lovely nurse. Unfortunately my ankle was broken but the nurse took good care of me and after discussion I was put in a walking boot and crutches. In and out in less than 2 hours.

Review 11 of 33

5 stars6 months ago

Can only praise and thank the amazing team for their friendly, efficient and caring service. Triaged, x rayed, and treated for a fractured foot in under 2 hours without an appointment. A really great NHS team

Review 12 of 33

3 stars9 months ago

I was told by 111 to go immediately to Wycombe Walk in Centre.
I arrived at 12.15 and was eventually triaged and X-Rayed at told to come back at 2pm for my appointment.
I was eventually seen at 5.30. A long day.

Review 13 of 33

3 stars11 months ago

My son (visiting from another area) had to visit the centre on Sunday. The wait on the 111 service was so long that he just turned up. We have no complaints about the service provided. The signposting to the unit was unhelpful, good signs outside the hospital but no signs in the hospital. Why can’t the same signs be used? Once inside there was no hand sanitizer for patients. Why is this provided in restaurants and supermarkets but not in hospitals?

Review 14 of 33

5 stars1 year ago

Bashed my thumb with a pickaxe and visited centre for assessment. Arrived 30 mins before appt time and was xrayed & discharged within 45 mins! Had a fracture, and all the staff I had contact with were polite, professional & kind! Best acute care experience I’ve ever had! Thankyou

Review 15 of 33

5 stars1 year ago

Following a fall in the street, I called 999 and was told there were no ambulances available. I was advised that EMT would call within 30 minutes and would arrange an appointment for me. Mi was in a lot of pain, so not best pleased. I was given an appointment time at Wycombe urgent care an hour later,15.00 I arrived at Wycombe at 14.50, was triaged, x rayed, seen by a brilliant nurse practioner and diagnosed with a fractured fibula. I was taught how to self inject blood thinners, booted up and taught to walk with crutches and was back in the car at 15.50. AMAZING SERVICE, everyone was so kind, helpful and re assuring. I can’t thank you enough.

Review 16 of 33

2 stars1 year ago

Had to go here twice for different injuries and on both times I just felt like I was a nuisance. Didn’t see someone who diagnosed my injuries with any confidence and I left feeling I had been fobbed off and misdiagnosed on both occasions. Still got problems from the first injury and to cap it all off, someone else’s injury was entered into my health record! I may as well have self diagnosed.

Review 17 of 33

1 star2 years ago

DS was bitten by dog on face and we were told there were no appointments till later in the evening. How is this an urgent treatment centre? The lady on the intercom service totally lacked empathy and not forthcoming with any more helpful suggestions. She simply repeatedly insisted that this was no longer a minor illness unit. So what service are you providing then?

Healthwatch Bucks responded:

We contacted the provider, FedBucks Ltd., about this. At some point the walk-in service usually provided was withdrawn and the service became appointment only. This was due to COVID security. However, the information provided about the service online did not clearly explain these changes. There were also no public communications, that we could find, when the change took place. FedBucks have since updated the information online.

Review 18 of 33

3 stars2 years ago

Why is it, whatever interaction I have with them the nursing staff (Triage) are so rude, unprofessional and unhelpful? I don’t know why I’m still shocked

Review 19 of 33

5 stars2 years ago

Seen, xrayed and had consultation for fracture Great service friendly and efficient
Following day had phone call from fracture clinic with apt. Many thanks to all

Review 20 of 33

3 stars2 years ago

We turned up with my daughter at 7.20 am on Saturday to be greeted by a receptionist who told us that no one would be able to see us til 8.00 am as that is when the nurses come in – so we just had to wait around. For a service that advertises itself widely as 24/7 – this is not good. It also means that next time we will end up going to A&E when part of what the UTC should be doing is relieving pressure on A&E.

Once we did see a nurse and a radiologist – both staff members were lovely and we were very well treated.

Review 21 of 33

5 stars3 years ago

Was sent by 111 to see urgent GP. Saw Dr Mohapatra who was very attentive. Wish she was my GP. Prescription written and sent on my way. Great experience

Review 22 of 33

5 stars3 years ago

Lovely staff was seen promptly and diagnosed brilliant!

Review 23 of 33

4 stars4 years ago

Had to go to minor injurys unit for DVT on leg. Guy on reception was very helpful and kind. Went out of his way to supply me with a drink and sandwich as I was feeling unwell. All staff I seen were very professional.

Review 24 of 33

5 stars4 years ago

My wife was seen as a priority due to her fractured wrist. Many patients should not have been there, one was for a cough!

Review 25 of 33

2 stars4 years ago

Staff dressed unprofessional, it took 4 people to sort out a problem behind the reception desk , while people were waiting to be booked in. A triage service would make sense for people coming in with injuries, so you would not have to wait for over an hour and half to be told you then have to go for an Xray. I appreciate it is a busy service but it lacks organisation. Needs to be monitored and improvements put in place.

Review 26 of 33

4 stars5 years ago

Took daughter to have finger x rayed after it got trapped in door at school. Was informed wait was 2.5 hours at reception which was good management of expectations. I asked if I could go and get lunch and was told it was at risk of missing my slot (having just been told 2.5 hour wait). I asked if there was a ticket system so I could judge how quickly the queue was moving or whether I was near to (or missed) my slot, and I was told no. Risked going for lunch anyway. No suitable food for 6 year old available in the hospital so she had a Mars Bar and crisps. Also a sandwich cost £4.50 which seemed cynically expensive. Nevertheless we were in and out in 2 hours and staff polite, so overall a good experience. You could look at having a ticket system to better indicate when your turn is and the provision of suitable good value food for hospital visitors.

Review 27 of 33

1 star5 years ago

[Withheld in accordance with our Comments Policy]

Review 28 of 33

5 stars5 years ago

Rang 111 who made the appointment for me. Was also seen ten minutes early and promptly treated by Matt. Good result as it was a Sunday morning. Very happy with the service, far more prompt than the doctors.

Review 29 of 33

4 stars5 years ago

I have used MIIU 3 times in the last year sadly. Broken thumb and X-rayed and splinted and referred to plastics/hand clinic very prompt and very helpful. Second time with bite went septic and told did not need antib’s and not helpful as vomiting and delirious so had to go back. Was kept waiting a long time. Third visit with back spasm was helpful and quick. 2 out of 3 good experiences.

Review 30 of 33

4 stars5 years ago

Phoned 111 who issued the appointment. Seen ten minutes early. Matt was very thorough and informative.
The only thing for us was the temperature of the waiting area. It was uncomfortably hot.

Review 31 of 33

5 stars5 years ago

Turned up first thing on a Tuesday morning with a possible broken bone in leg/ankle/foot. Seen very quickly and x-rayed. Given assistance and referred to fracture clinic – who also responded quickly. A very useful service to have on our doorstep.

Review 32 of 33

5 stars5 years ago

Attended on a Saturday night with ?fracture. Was seen, x-rayed, treated and out within an hour. Nurse practitioner and radiographer were caring and clearly very competent. Found MIIU to be clean & well designed – distance from waiting room to x-ray is much shorter than at Stoke Mandeville A&E!

Review 33 of 33

5 stars6 years ago

They have always been very good to me and my family and I have found the service that they offer to be much better than that given by my GP.


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