Street address Wycombe General Hospital
Queen Alexandra Road
High Wycombe
Buckinghamshire
HP11 2TT
There is currently no walk-in service at the UTC. You can access the service by calling 111 or through 111 online
Public ratings and reviews
If Wycombe Urgent Treatment Centre (FedBucks Ltd) would like to respond to any of the comments, email info@healthwatchbucks.co.uk
My son (visiting from another area) had to visit the centre on Sunday. The wait on the 111 service was so long that he just turned up. We have no complaints about the service provided. The signposting to the unit was unhelpful, good signs outside the hospital but no signs in the hospital. Why can’t the same signs be used? Once inside there was no hand sanitizer for patients. Why is this provided in restaurants and supermarkets but not in hospitals?
Bashed my thumb with a pickaxe and visited centre for assessment. Arrived 30 mins before appt time and was xrayed & discharged within 45 mins! Had a fracture, and all the staff I had contact with were polite, professional & kind! Best acute care experience I’ve ever had! Thankyou
Following a fall in the street, I called 999 and was told there were no ambulances available. I was advised that EMT would call within 30 minutes and would arrange an appointment for me. Mi was in a lot of pain, so not best pleased. I was given an appointment time at Wycombe urgent care an hour later,15.00 I arrived at Wycombe at 14.50, was triaged, x rayed, seen by a brilliant nurse practioner and diagnosed with a fractured fibula. I was taught how to self inject blood thinners, booted up and taught to walk with crutches and was back in the car at 15.50. AMAZING SERVICE, everyone was so kind, helpful and re assuring. I can’t thank you enough.
Had to go here twice for different injuries and on both times I just felt like I was a nuisance. Didn’t see someone who diagnosed my injuries with any confidence and I left feeling I had been fobbed off and misdiagnosed on both occasions. Still got problems from the first injury and to cap it all off, someone else’s injury was entered into my health record! I may as well have self diagnosed.
DS was bitten by dog on face and we were told there were no appointments till later in the evening. How is this an urgent treatment centre? The lady on the intercom service totally lacked empathy and not forthcoming with any more helpful suggestions. She simply repeatedly insisted that this was no longer a minor illness unit. So what service are you providing then?
Healthwatch Bucks responded:
Why is it, whatever interaction I have with them the nursing staff (Triage) are so rude, unprofessional and unhelpful? I don’t know why I’m still shocked
Seen, xrayed and had consultation for fracture Great service friendly and efficient
Following day had phone call from fracture clinic with apt. Many thanks to all
We turned up with my daughter at 7.20 am on Saturday to be greeted by a receptionist who told us that no one would be able to see us til 8.00 am as that is when the nurses come in – so we just had to wait around. For a service that advertises itself widely as 24/7 – this is not good. It also means that next time we will end up going to A&E when part of what the UTC should be doing is relieving pressure on A&E.
Once we did see a nurse and a radiologist – both staff members were lovely and we were very well treated.
Was sent by 111 to see urgent GP. Saw Dr Mohapatra who was very attentive. Wish she was my GP. Prescription written and sent on my way. Great experience
Lovely staff was seen promptly and diagnosed brilliant!
Had to go to minor injurys unit for DVT on leg. Guy on reception was very helpful and kind. Went out of his way to supply me with a drink and sandwich as I was feeling unwell. All staff I seen were very professional.
My wife was seen as a priority due to her fractured wrist. Many patients should not have been there, one was for a cough!
Staff dressed unprofessional, it took 4 people to sort out a problem behind the reception desk , while people were waiting to be booked in. A triage service would make sense for people coming in with injuries, so you would not have to wait for over an hour and half to be told you then have to go for an Xray. I appreciate it is a busy service but it lacks organisation. Needs to be monitored and improvements put in place.
Took daughter to have finger x rayed after it got trapped in door at school. Was informed wait was 2.5 hours at reception which was good management of expectations. I asked if I could go and get lunch and was told it was at risk of missing my slot (having just been told 2.5 hour wait). I asked if there was a ticket system so I could judge how quickly the queue was moving or whether I was near to (or missed) my slot, and I was told no. Risked going for lunch anyway. No suitable food for 6 year old available in the hospital so she had a Mars Bar and crisps. Also a sandwich cost £4.50 which seemed cynically expensive. Nevertheless we were in and out in 2 hours and staff polite, so overall a good experience. You could look at having a ticket system to better indicate when your turn is and the provision of suitable good value food for hospital visitors.
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Rang 111 who made the appointment for me. Was also seen ten minutes early and promptly treated by Matt. Good result as it was a Sunday morning. Very happy with the service, far more prompt than the doctors.
I have used MIIU 3 times in the last year sadly. Broken thumb and X-rayed and splinted and referred to plastics/hand clinic very prompt and very helpful. Second time with bite went septic and told did not need antib’s and not helpful as vomiting and delirious so had to go back. Was kept waiting a long time. Third visit with back spasm was helpful and quick. 2 out of 3 good experiences.
Phoned 111 who issued the appointment. Seen ten minutes early. Matt was very thorough and informative.
The only thing for us was the temperature of the waiting area. It was uncomfortably hot.
Turned up first thing on a Tuesday morning with a possible broken bone in leg/ankle/foot. Seen very quickly and x-rayed. Given assistance and referred to fracture clinic – who also responded quickly. A very useful service to have on our doorstep.
Attended on a Saturday night with ?fracture. Was seen, x-rayed, treated and out within an hour. Nurse practitioner and radiographer were caring and clearly very competent. Found MIIU to be clean & well designed – distance from waiting room to x-ray is much shorter than at Stoke Mandeville A&E!
They have always been very good to me and my family and I have found the service that they offer to be much better than that given by my GP.
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