Street address Whitehill Surgery
Oxford Road
Aylesbury
Buckinghamshire
HP19 8EN

01296 432 742

Visit their website

Public rating:

Rated 2.3 out of 5 by 17 people


Public ratings and reviews

If Whitehill Surgery would like to respond to any of the comments, email info@healthwatchbucks.co.uk

Review 1 of 17

1 star3 weeks ago

[Withheld in accordance with our Comments Policy]

Review 2 of 17

1 star1 month ago

What is going on with their phones is beyond me, its always been bad, but now you call at 8.30 and cant get in thru, when you finally do you’re in a never ending queue.

They now have a phone back system but that is also a joke as you will easily wait 40 minutes to an hour from being number one to actually speaking to someone.

Staff is short and rude most of the time, but it seems as if they are always short of people working and so I’m not surprised the rudeness. They spend less than 2 minutes with you on the phone and by the way, good luck getting an appointment. I was told the other day they no longer do routine appointments, on the day appointments is just if you’re lucky.

Even then if the doctor or paramedic do call you back they might spend less than 5minutes with you and are quickly to dismiss you. I can’t even remember the last time I saw a doctor. They need to up their game, or else I’m taking my business elsewhere.

Review 3 of 17

1 star2 months ago

Staff on the phone very rude. Refused to listen to my needs. Refused to connect me with the GP , told me to email them and then hang the phone on me.

Review 4 of 17

1 star4 months ago

I phoned the surgery this afternoon 01/10/2021 for some results, i was on the phone for one hour and 30 minutes waiting in a queue, i was 11th to start with and when they said i was number one i waited 30 minutes at number one still no-one answered i was so angry i gave up. This system is so pathetic, do something about it A.S.A.P. Where is the new telephone system where you said patients won’t have to wait in queues which was said on the ITV NEWS. Was that just said to make the surgery look good? If dentists can see their patients why can’t the doctors start seeing their patients, like they used too or is this their way of saving money not seeing their patients. I’m allowed my opinion and this is it. why should we have to go to A&E and make it harder for the staff when the GP’S should be seeing you, the GP’S cant diagnoise what’s wrong over the phone.

Review 5 of 17

1 star5 months ago

It is impossible to get an appointment or speak to a Dr. I don’t even think doctors work at this surgery any more as when I did get a call back over a year ago it was from the paramedic. Bookable time slot appointments would save time for doctors and patients.

I have been trying to get an appointment since 1st August and it is 6 Sept and there are still no appointments s available!!!!

Review 6 of 17

1 star3 years ago

[Withheld in accordance with our Comments Policy]

Review 7 of 17

5 stars3 years ago

Excellent service. Since I registered with them the staff have been extremely good.

Review 8 of 17

3 stars3 years ago

It`s getting increasing hard to get through on the phone and an appointments and the service is getting worst. However when you do get through and manage to see a doctor the attention you receive is great and I can`t fault it.

Review 9 of 17

1 star4 years ago

If I could give a zero I would. I have been trying to get an appointment for 3 days, as directed by the receptionist I call at 8:30 but the lines are constantly engaged, I get through by 8:45 and all the appointments are gone, reception tells me to call 111.

I call 111 and they advise I see my gp within 3 days, when I call gp back they say to call at 8:30 and the cycle begins again. I cannot make a regular appointment for 5 weeks.

Note, this surgery serves over 15,000 patients and only has 2 doctors!

Review 10 of 17

1 star5 years ago

I have always found it very difficult to get an appointment, including one which was an emergency.

Review 11 of 17

4 stars5 years ago

The service that I have received here has been great

Review 12 of 17

2 stars5 years ago

It is very difficult to obtain an appointment and when I have eventually managed to get hold of one the waiting times are very long.

Review 13 of 17

4 stars5 years ago

the service is good but it is clear that there are too many patients and the surgery struggles to cater for them. I have sometimes had to wait up to 6 weeks for a basic appointment.

Review 14 of 17

4 stars5 years ago

the practice is excellent, as are my doctors.

Review 15 of 17

2 stars5 years ago

If you are lucky to get an appointment when you phone its usually for about three to four weeks time.

Not very helpful for working people. Early morning appointments are only at Fairfield Leys.

Review 16 of 17

4 stars5 years ago

Routine appointments take a lot of time to obtain.

Review 17 of 17

3 stars5 years ago

The booking of appointments is extremely difficult. The earliest appointment available that I could get was a month away.


Rate and review this service

Your name and email address and other identifying information will not be published and will be stored in accordance with our privacy policy. Required fields are marked with an asterisk. All comments are checked against our comments policy before they are published.

Please tell us what happened and make suggestions for improvements. Please do not include any personal information like names, dates or detailed health information.


Your contact details

If you would like us to contact you about your feedback, please provide your details below. You can also contact us directly.

Privacy

Please review our privacy policy. By completing this form, you agree that you have read and understood the privacy information provided, and confirm you are over 18.

Subscribe to the Healthwatch Bucks email newsletter