Street address The Health Centre
Aylesbury Road
Wendover
Buckinghamshire
HP22 6LD

01296 623 452

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Public ratings

Last 12 months:

Rated 1.3 out of 5 by 3 people

Overall:

Rated 2.5 out of 5 by 43 people

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Public ratings and reviews

If Westongrove Partnership – Wendover Health Centre would like to respond to any of the comments, email info@healthwatchbucks.co.uk

Review 1 of 43

1 star 3 months ago

Unable to see or speak to both Doctors and Practice Manager
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Review 2 of 43

2 stars 4 months ago

Walked in to try and get an appointment, told to call back by phone at 2pm as don’t do walk in’s, called 4 times in 20 minutes, all appointments gone in that time.
Virtually impossible to get an appointment, how is 3-4 weeks time going to help anyone with any medical needs? Very poor, and a dour receptionist didn’t help.

Review 3 of 43

1 star 6 months ago

went in person to try get emergency prescription, they told me to call in morning, called in morning they told me to call again later, called again later and was told it wasnt possible to arrange an appointment and to call 111 then they insinuated i was lying and told to call 111 who reassured me would approve my emergency prescription, 111 then don’t fill me a prescription and instead arrange me the initial phonecall that i wanted but was denied even arranging several times by any of the receptionists.
basically dont bother calling them directly or going in person just call 111

Review 4 of 43

1 star 1 year ago

Unable to get a telephone appointment with a doctor for two weeks. This is an ongoing illness diagnosed 9th March 2023. I was advised by the doctor on my last call to call back as required, perhaps reception staff need further training !!!

Review 5 of 43

1 star 1 year ago

Not for the first time, I telephoned regarding a small child and was met with indifference and contempt.
The receptionists at this practice appear to be trained to ensure that the GPS are completely unreachable and it is impossible to see one. They show no initiative and have no people skills.
My three year old, who has been hospitalised with viral wheeze in the past week, had a spiking temperature of 41 degrees that wasn’t dropping with calpol. She is also in receipt of disability living allowance and has SEN.
I rand at 5.10pm, and was firstly rudely told ‘we’re at capacity, ring 111’.
When I pointed out that notoriously this can take upward of an hour, the receptionist sighed and said She’d ask. She then returned and said ‘Go to A and E’. I believe that if she had actually asked the GP on call, they could have spared 5 minutes to check my sad, scared disabled child who had already spent much time in A and E.
She has currently been waiting there for 3.5 hours to see a doctor. She is distressed and tired. The receptionist at A and E asked why she hadn’t just seen her GP? When we mentioned the Westingrove partnership in Wendover she simply rolled her eyes, which I believe says it all.
I find the treatment we have received on this, and other, occasions disgraceful. There is no excuse for this level of incompetence or the distress caused to my little girl, when 5 minutes and a shred of initiative was all that was needed.

Review 6 of 43

2 stars 1 year ago

Phoned up to make appointment to see my diabetic nurse. 4 weeks wait. Need medication. Also phoned for a gp phone call. Over 4 weeks

Review 7 of 43

4 stars 1 year ago

Having had two episodes of ill health over the last 8 weeks, both which required making a doctors appointment, I wanted to leave some positive feedback, as I feel people rarely take the time to leave positive reviews at the moment!

Yes I had to wait in a long call queue each time I phoned for an appointment (the first time I called I was actually cut off as all appointments for the morning had been filled, however I called back at 14.00 when afternoon appointments are released and I got through quite quickly). I was called back within 3 hours and felt the doctor was very thorough and generous with his time on the phone. The second time I needed to make an appointment, I was asked into the surgery as I had recently been ill and on antibiotics so they wanted to see me in person. I was seen that morning by a lovely nurse, who again was very thorough and compassionate.

Each time I needed antibiotics the doctor/nurse asked me the most convenient pharmacy for me to collect from, and the second time the nurse found an alternative antibiotic as she knew the most commonly prescribed antibiotic for my illness was in very low supply in the area.

Overall I was so impressed with the service and care I received – from the telephone staff to the health care professionals. Particularly as this happened in the peak of the winter illness period, when all services are under so much pressure. Thank you!

Review 8 of 43

1 star 2 years ago

Unhelpful admin staff and multiple problems / mistakes. I’m truly appalled by just how bad this surgery is. Was told to use the complaints process. The link on the website for feedback and complaints is broken 🙄 Why am I not surprised……

Healthwatch Bucks responded:

We checked their website and found this https://www.westongrove.com/practice-information/complaints-procedure/

Review 9 of 43

2 stars 2 years ago

Was in a queue to speak to a receptionist for 40 minutes & when I finally got to no 1 the phone was cut off ! Am now back in a queue at no 7 & still waiting !

Review 10 of 43

2 stars 2 years ago

My review is based on it being so very, very difficult to get to speak with someone on reception when you ring the surgery in order to book an appointment for triage or otherwise.
For example today I tried once at
10.00am – I am 8th in the call queue
14:20pm – I am 12th in the call queue
16.43pm – I am 8th in the call queue
if you calculate that each call could take approx 5 mins at 14:20 I would have had to wait 1 hour on the phone to be put through!
This is really ridiculous and needs to change – it never used to be like this before Covid – well we are kinda out of that now so why is this taking so long?

Review 11 of 43

1 star 2 years ago

I have been with this surgery for 20 years. My recent experience was diabolical. 15th in line in a queue then get cut off this happened 4 times! On hold for 2 hours desperate to get an appointment, then told to call at 8am the next day when you do get through. Eventually went into the surgery as no joy on the phone. The receptionist asked me what my problem/condition was in front of a full waiting room and queue behind me !!! Beyond belief. Rude staff beyond belief. I rarely visit the NHS, am generally very healthy but really needed help this time.

Shocking, disturbing and so stressful. Do you realise the effect you’re having on patients or don’t you care?

[Some content withheld in accordance with our Comments Policy]

Review 12 of 43

3 stars 2 years ago

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Review 13 of 43

1 star 2 years ago

The service from this doctors surgery is an absolute disgrace .
It has taken over a week to get a doctors appointment even after 111 insisted My mum needed a face to face appointment .
Finally saw a doctor who was completely un interested and a waste of time .
Oh bless you is not what you want to hear from a doctor !!! So condescending !!!!

Review 14 of 43

2 stars 3 years ago

The receptionists at this practice are totally disinterested in helping patients and become irate when asked to assist.

Review 15 of 43

1 star 3 years ago

Somehow Aston Clinton has managed to lose half of my lifetime health records that really beggars belief, trying to get through is a joke number 8 in the que waited half an hour got to number one then they cut me off, had to start all over again, having come from a surgery in Pitstone that was outstanding we moved to Aston Clinton and have never come across such a shambles as Aston Clinton surgery in my life

Review 16 of 43

2 stars 3 years ago

I reported my hands and feet in pain, very weak and slowly going out of use several times nothing was looked into at all , l paid for a MRI and problems were noticed and forwarded to the surgery and they still do not seem as though they want to help.

Review 17 of 43

2 stars 3 years ago

Aston Clinton reception and admin team need some customer service and eloquence training. Common Rudeness; appreciate the hard job to determine validity. but do realise people are calling for for genuine reasons – “phone back tomorrow” is standard response.

untidy front of house. Waiting area is quite disorganised. Phone system (October 2021) is a big failure.

Forms are paper and need collecting – clearly Aston Clinton survey hasn’t heard you can place these online. So requires a (potential carbon emission) journey to pick up – even during the current COVID pandemic.

Review 18 of 43

2 stars 3 years ago

You are number 14 in the call queue…. this is what I am faced with this morning when I phone the surgery just wishing to actually speak with a real person and find out when we might be called for our yearly flu jabs. My experience today was 36 mins wait to get through to a real person, according to their website Aston Clinton surgery had issues with their phone and calls were being re-directed – the person I spoke to just said they were busy and knew nothing of this but even so if Wendover had 50% more calls that would still work out as an 18 minute wait!

I couldn’t put my feelings down more eloquently than someone else who did a few weeks back regarding this now defunct surgery, I share these same feelings (as below) and I am sure many others using this surgery do. Lucky to get 2 stars – would have given one star but given the extra one on the basis that some of the Doctors when you do eventually get to see one are very good. But basically the experience is appalling. In the 20 years I have lived in Wendover I have never experienced such a farce in getting to speak to anyone at the surgery let alone getting to see a Doctor.

Review 19 of 43

1 star 3 years ago

I had problems trying to get transport to the nearest covid vaccination centre and phoned to ask them if there was anywhere nearer. The response I got was “Well you don’t have to have it.” Thanks for nothing again!

Review 20 of 43

1 star 3 years ago

Terrible service – rude receptionists inefficient service

Review 21 of 43

1 star 3 years ago

[Withheld in accordance with our Comments Policy]

Review 22 of 43

5 stars 3 years ago

I have been with WHC for around 45 years and originally I was with Dr Leeper and Dr Bates took over and I have never had a problem with either, in fact, Dr Bates is such a lovely person and always goes far beyond what I would expect.

A nurse called Tracy took my blood today and it was effortless and a really lovely person. I have always found the staff so friendly and helpful. Compared to other surgeries they are second to none and considering what they have gone through in the past 18 months I think they perform perfectly and they embraced new technology and ordering repeat prescriptions and making appointments etc is a doddle.

[Some content withheld in accordance with our Comments Policy]

Review 23 of 43

3 stars 3 years ago

The low rating is in respect of the reception staff – incredibly obnoxious – and rude and unsympathetic even a simple ‘I’m sorry’ isn’t in [their] vocabulary – all traits not acceptable when dealing with the general public!

I should probably move to a different surgery but been with Wendover for 20 years! The Doctors however I have really only ever had good experiences with.

[Some content withheld in accordance with our Comments Policy]

Review 24 of 43

2 stars 3 years ago

Corona virus has given the surgery a reason to change the way they deal with patients. Wi find it very scary that from this month the phone system has changed to yet again make it more difficult for a genuinely sick patient to speak to anyone. My experience was 25 mins wait to get through to a real person. I don’t want to converse with a generic APP that standardises symptoms. I want the security of knowing that someone actually cares about my health issues and wants to help me feel better quickly. It used to be a GP. How can a doctor diagnose via the phone, take temperatures, touch feel for lumps and bumps, see the seriousness of a throat /ear/eye infection etc etc. We are not trained medics, its dangerous and neglectful making a patient decide if they feel they are URGENT enough for a face to face appointment or not. Repeat prescriptions are now done via patient access linked to the surgery or via an agent – if it works, if you have pc skills, if the staff give correct instructions. I think the surgery has lost all sense of why they are there – for us. It’s a service industry, however it’s all about what suits the surgery and medical staff, what makes it easier for them and what makes their workload lighter.

Review 25 of 43

1 star 3 years ago

Receptionists are very rude

Review 26 of 43

5 stars 4 years ago

Excellent process for getting flu jabs. Very well organised. Super professional, friendly, and caring.

Review 27 of 43

3 stars 4 years ago

My father was discharged from Stoke Mandeville Hospital at short notice and with very little advice or support. However, the complex care team at Westongrove were really helpful, patient and supportive and to my great surprise, what they said would happen did actually happen! They took a big load off my mind. Thank you very much indeed.

Review 28 of 43

2 stars 4 years ago

Receptionists have an awful attitude. Actually put me off phoning or visiting. Dread it. As a new patient they’ve been really unhelpful and made me feel embarrassed for not knowing things.

Review 29 of 43

1 star 6 years ago

[Withheld in accordance with our Comments Policy]

Review 30 of 43

5 stars 7 years ago

I attended baby health clinic, to get my baby weighed and ask a few questions, was greater by friendly person from children centre. Saw health visitor and felt very welcomed and my questions were not silly, was given helpful advice and informed when to come back and what to do if I’m worried, very helpful

Review 31 of 43

3 stars 7 years ago

I am able to speak to my doctor within 3-5 to speak about an ongoing issue, she is very helpful.

Receptions are rude.

Review 32 of 43

5 stars 7 years ago

Attended an appointment due to lump found in breast. Due to age was told I needed to wait 1 month and then return if it was still there. Both times I was given a same day appointment and have been referred very quickly on to the Wycombe Breast Clinic. Dr Withers in particular was very helpful.

Review 33 of 43

2 stars 7 years ago

Setting up an appointment was very simple at first and the GP was brilliant. Problems happened when trying to arrange a follow up appointment. Doctors aren’t free to see me, planned phone appointments are not kept and I can’t seem to get n touch with them anymore.

Review 34 of 43

3 stars 8 years ago

I have found the receptionists to be very rude.

Review 35 of 43

3 stars 8 years ago

The receptionists are somewhat rude.

Review 36 of 43

4 stars 8 years ago

The service provided at the health centre is really good. I have always been able to see someone on the day in an emergency and waiting times are not as long as at my old practice.

Review 37 of 43

3 stars 8 years ago

The appointment availability is a tricky area. Also, if the surgery call you back they only call once, and if you miss it then that is it which is a little rubbish.

Review 38 of 43

5 stars 8 years ago

Chest complaint and spasms of diaphragm, sent to A n E immediately with doctors note .was seen within 10 mins on arrival at A and E, chest X-ray, blood tests and ECG done within the hour, staff lovely and helpful. I checked in at around 3pm and didn’t leave until 7 pm, the staff are angels! The only complaint was a 30 quid parking ticket as I thought I would only be a couple of hours! That’s pretty raw, imagine if you had been diagnosed with cancer and have that slapped on your windscreen or a loved one had passed away.

Review 39 of 43

3 stars 8 years ago

The reception staff could improve greatly. It is also hard to get an appointment within two weeks.

Review 40 of 43

4 stars 8 years ago

It is hard to get an appointment for two weeks unless it is an emergency. However, they provide a very good service when an appointment has been arranged.

Review 41 of 43

5 stars 8 years ago

Great family doctor. It is also easy to get an appointment at any time.

Review 42 of 43

4 stars 8 years ago

Good GP, however booking system could be improved; older patients are often offered morning appointments which should be given to working people who can go on to work afterwards.

Review 43 of 43

4 stars 8 years ago

Difficult to get an appointment however the gp’s are very good


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