Street address North End Surgery
01280 818 600
Public ratings and reviews
If The Swan Practice (North End) would like to respond to any of the comments, email email@example.com
Getting through to speak to someone is hard enough, always a long wait, even though you are told in the automated message there are plenty of staff at busy periods. To make an appointment with your named doctor is usually over a month wait. reception staff very abrupt and on the verge of being rude. Doctors and nurses usually very good when you eventually get to see one. The trouble is this practice has a monopoly in Buckingham.
Consider that lady luck was on my side today. Rang up surgery at 0801-advised No3 in waiting callers. Within minutes advised that it was possible to see my named Doc at 0840. Arrived in surgery and checked in just about 0830 and saw Doc on time 0840 . Had two questions to ask not related-problems resolved for the time being. Back home at about 0905. This must be a record but it was all a matter of communication from the very start and it shows what can happen–it made my day——THANKS. Congratulations to all involved . I do appreciate that this situation cannot happen every time I ring up the surgery but you have absolutely no idea how it made me feel for the rest of the day -very -very happy. Cheers.
Just perfect in everything you do. Thank you. Happy New Year to you all.
Wait time for appointments is too long, well over a calendar month. The service from the GP is very good, but it takes an age to get an appointment.
Told to phone 8am for appointment for husband who was quite unwell, long queue, held on for 29 minutes then told no appointments available, this happened two days on the run, ended up taking an urgent slot and travelling to Steeple Claydon. Totally unacceptable.
Sat in a long line of callers for ages only to be told appointments had gone, the GPs dont seem to understand depression or Personality Disorders (and dont want to) Fibro is also not taken seriously
Phoned at 8am and was number 27 in the queue. No appointments left when I finally got through. Mental health issuesnot taken seriously, nor is arthritis and fibromyalgia in someone under 40.
Good service from this practice. Can always get an appointment on the day. Even if they are gone you can come and wait to see doctor. The nurses are all very good.
Receptionists are generally good but not consistent and some need training on softer skills.
Loath the call management system that is the first response. Completely unnecessary.
I’d like to see patient led medical care groups, i.e. Diabetes surgery, weight loss, managing blood pressure, coping with arthritis, childhood ailments, nutrition for the elderly etc.
Wonderful service. Excellent online and telephone ability to book appointments. Don’t have to wait weeks like other surgeries. Staff very helpful and supportive.
My GP is good but regarding results for blood tests, I had to wait a long time to receive them.
The receptionists’ attitude is very poor and don’t seem to accept when an issue is urgent.
More appointments need to be on offer as they are very difficult to get.
I overall quality of the service is good and I have never had any problems.
Mental health issues are not taken seriously enough and appointment times are not long enough for the GP to be able to discover/diagnose the true problem.
Always had excellent service from the Swan Practise . Doctors and admin staff always pleasant and helpful. I use the online booking service and although appointments seem limited I’ve always managed to see a Dr even if it’s not my 1st choice. But as all the Drs are very nice it’s not a problem .
Very difficult to get an appointment.. Phone at 8am, 11 people waiting, finally get through at 8.07 and all appointments are gone…
This happens all the time……….
Rate and review this service