Hannon Road
Aylesbury
Buckinghamshire
HP21 8TR

08443878383

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Public rating:

Rated 2.6/5 by 37 people

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Service users have provided the following ratings and reviews

If The Mandeville Practice would like to respond to any of the comments, email info@healthwatchbucks.co.uk

1 week ago

[Withheld in accordance with our Comments Policy]

3 months ago

Definite recent improvement but I would agree with others regarding consistency of care. I’m not a frequent user of the surgery but this could easily frustrate those who have long term conditions. I have not seen a Dr for a long time and the last nurse practitioner that I saw went to great lengths to tell me about how she hadn’t wanted to come as the agency made her cover but she was from London. This was after a 30 minute delay at an 8.30 appointment. It would be good to get some consistent professionals in place.

10 months ago

I have been a patient of the practice for more than 10 years! Interestingly I have seen the rapid decline in the quality of the service! The reception staff are rude, unhelpful, they really show the fact that they can’t stand your presence there!
It’s practically impossible to get an appointment to see anybody, lost prescription requests, the list goes on!
The GPS change almost on a weekly basis so there is no continuation of care!
In their defence, they have a huge catchment area and consequently huge amount of patients! Perhaps something for the CCG to look into.
Nevertheless this should not justify the rudeness patients have to endure.

2 years ago

Rude and unhelpful reception staff. Really should not be in a customer facing role. As a manager in a similar role, I would not give these people the time of day. Seems to be a lot of petty squabbles between staff. Dreadful surgery, fortunately now with another surgery who are so patient focused, it was a real shock to be spoken to in a civil, helpful manner. Why are they advertising for new patients when they can’t look after their existing patients. Gone down hill rapidly after the departure of drs Hart, Rogers and Beck.

3 years ago

the service is good but GPs are often running late.

3 years ago

Timing is very bad- with long waiting periods for appointments. I get the impression that staff sometimes forget who the customer is.

3 years ago

The receptionists are very rude and ‘nosy’ and the phone lines are always busy.

3 years ago

My husband and I have always been delighted with the advice and service that at we have received.

3 years ago

Rude receptions staff – I don’t know if they are unhappy or just hate working with people but they seem to be in the wrong industry. They seem to thrive on ignoring people waiting, being rude and unhelpful. not seen a Dr for months get a nurse practitioner the current one has zero people skills – doesn’t talk to people is too concerned about printing off sheets of information and talk to you like you are three years old.
No-one seems to be managing this practice.

3 years ago

I’ve always found the doctors very patient and understanding. I have amazing service from my midwife based there and have never been made to feel like I’m wasting their time.

3 years ago

They go an ok job, receptionists not dissimilar to any doctors receptionists I have come across – rude! Trying to get an appointment is worse than ever. Doctors change all the time so no continuity of care. Best thing is on line repeat prescription facility I haven’t had any problems there, the rest is pretty shambolic. Got a lot worse in the last few years.

3 years ago

Communication is not key at this practice. In the past I have been forgotten, cancelled, and misinformed with serious consequences, good luck getting antibiotics! Asthma nurse is fab though, just a seriously unorganised surgery. Worrying really 🙁

3 years ago

my 9 months old boy had fever (39C) for 24h and the reception refuse to book a gp for him saying they are very busy. They took my phone number a gp supposed to call me in the morning to discus the problem.After midday I phoned them again asking for the doctor and apparently the dead line for phone advice was 1pm!!!! When I mentioned i’m going to A&E if he’s not going to call me they said “o, its up to you then”. I coludn’t wait any longer and end up in Stoke Mandeville hospital!! terrible,seriously thinking about changing the surgery now

3 years ago

Really gone down hill!!!! And working in the NHS I know the service I should receive.
Issues with rude reception staff, never seeing the same gp, misdiagnosis, issues ordering prescriptions either online or in person, still waiting for home oxygen that should have arrived weeks ago!!!!!, locum Drs unsure of how to refer/order out of ordinary prescriptions etc, reception staff acting like they have a medical degree (whereas I’ve done 6 years at uni, actually do, and know when I need a gp or not)…..really missing the dr smiths, rogers, vogwell etc!!!!!

3 years ago

Lack of regular GP’s and those specialising in certain illnesses / conditions makes it difficult for those with long term issues. Lack of knowledge of supposed specialist nurses also an issue. Reception staff can be very abrupt!

3 years ago

[Withheld in accordance with our Comments Policy]

3 years ago

I keep seeing locum doctors and have to explain everything over and over again. I must say they have acted on my health concerns satisfactorily. When I haven’t managed to get same day appointments, I have always received a call from the doctor. Should improve availability of routine appointments. Two weeks is an acceptable period but three is quite long.

3 years ago

Could never get an appointment.
Reception staff were constantly rude and unhelpful.
Have now changed GP surgery.

3 years ago

Their online booking system is difficult to navigate.

3 years ago

Always managed to get an appointment on the same day when I’ve asked and so far no issues with the care I or my children have received. My partner on the other hand still waiting for a referral to the hospital that was supposed to be done in the new year!

3 years ago

A nightmare to get an appointment! I’ve been waiting months for something I consider important and which they keep sending me reminders for to be told call back next week everytime due to no appointments! They have been useless for everything other than pregnancy. Midwifes are lovely. Receptionists awful

3 years ago

Should have regular doctors so can maintain consistency. Haven’t seen the same doctor since Dr Beck retired.

Earliest routine appointment I could get is three weeks away.

3 years ago

[Withheld in accordance with our Comments Policy]

3 years ago

The accessibility and waiting times for both normal and emergency appointments is far too long.

3 years ago

The care that I have recieved in the past is good.

3 years ago

The service is generally good and I have seen improvements in the quality of care within the last year.

3 years ago

Not seeing the same GP for your appointments makes the service lack personal touch.

3 years ago

I receive a good quality of care.

3 years ago

the service they offer is decent however the receptionists can be a little rude.

3 years ago

The appointment system is terrible and it is difficult to make them on the day which is very inconvenient.

3 years ago

I have always received a good service from the medical practice.

3 years ago

I have had some of my appointments cancelled last minute by the GP, which is very inconvenient.

3 years ago

[Withheld in accordance with our Comments Policy]

3 years ago

Getting emergency same-day appointments is very difficult. My daughter has asthma and I had to take her to A&E because I couldn’t get through to a receptionist.poor response rate.

3 years ago

Appointments need to be more readily available

3 years ago

More appointments, including emergency appointments, need to be on offer. the early morning booking system is very inconvenient.

3 years ago

Sometimes the practice can be a little disconcerting and not particularly helpful.


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