High Street
Winslow
Buckinghamshire
MK18 3DR

01296 711 400

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Our overall rating:

Public rating:

Rated 5/5 by 1 person

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Healthwatch Bucks has visited, rated and reviewed Swan House

Visited 27th June 2019

Dignity in Care ratings

How people are treated:

Personal choice:

Just like being at home:

Privacy:

Quality of life:

Our Recommendations

We recommend that Swan House:

  • encourages staff to chat with residents
  • brings together like-minded residents
  • enables staff to sit and eat with residents to stimulate conversation over mealtimes
  • ensures there are enough staff to assist residents during mealtimes where help is needed
  • ensures staff wear protective gloves when touching any food and preferably offers the plate directly to the resident and lets them pick the biscuits themselves
  • offers all residents a choice of main meal
  • ensure drinks are always at hand for all residents in their rooms
  • puts out cups, water, drinks and snacks in communal areas for residents to help themselves
  • ensures that, if a resident is offered a choice about where to sit then, this is followed through and they are helped to the location chosen
  • has games, cards and dementia stimulating activities visible for individuals to pick up in the appropriate lounges
  • engages more residents, who are interested, in the everyday running of the home, whether this be laying tables, watering plants etc
  • encourages more use of the garden by residents to walk and sit in
  • increases the number and range of activities on offer
  • continues to review the activities on offer and how to engage as many residents as possible in meaningful activities considering their different interests

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Service users have provided the following ratings and reviews

If Swan House would like to respond to any of the comments, email info@healthwatchbucks.co.uk

2 months ago

It is obvious that the home is exceptionally well managed, and is a very happy and caring environment, always looking forward to enhance the life of its clients.
My wife has recently been to hospital twice, and each time on her return to Swan House, she was so happy to be back in “her home”. This said it all, and I will always be eternally grateful.


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