Public ratings and reviews
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The receptionist I dealt with had no empathy whatsoever and was not as ‘highly trained’ as they should be as the job should not include being self righteous and rude. Perhaps more training is required in how to be polite and not condescending.
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The community is so lucky to have the service we have at Stokenchurch Medical Centre. Drs are amazing – very focused on you, receptionists are amazing and the Nurses are amazing.
It’s a shame that people don’t appreciate what a good thing we have!
I’ve always found the staff very helpful and get spots when I need them
Great doctors, very caring and efficient but trying to get an appointment to see them is like trying to book an audience with the Pope.
The only way you can see the doctor earlier than 4 weeks time is to attend an emergency appointment, when it may not necessarily be an emergency but something you want seen too quickly.
Online booking system confusing and currently not working.
I have waited 30 mins to get through on the phone to make an urgent appointment.
Lovely people, excellent professionals, but never managed to book an appointment under 3 weeks. Just too much.
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Always excellent care from the doctors over the past ten years or so. The whole NHS is underfunded and overstretched, so waiting times etc just reflect these pressures on the NHS.
Internal communication is just awful, and the waiting times for a routine doctor’s appointment are far too long (5 weeks average). Needs massively changing.
Wonderful caring and pleasant staff. They always do their best to accommodate me.
I wish I could buy them a case of champagne.
I fully understand the pressure on the health service but find their appointment system unworkable. I cannot take call backs when I am at work, so phone triage not an option for me, I am not unwell enough to take up an urgent appointment on the day, but would like to be able to make a convenient appointment to suit me, that I can fit in around my work and not several weeks in the distance. For this reason, I just don’t bother going. I am also the main career for an elderly relative and find it equally impossible to be able to get her seen at my convenience too.
Excellent medical centre, given the current strains on the NHS. I find their Urgent Clinic fantastic when you need to see a doctor that day, yes it involves a wait but always happy to wait to be seen.
Understandably there is longer waits for routine appointments when they offer such a fantastic urgent day service. Overall very happy, staff always pleasant and helpful. I think the phrase is “you’ll never please everybody”!
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They seem very stretched . The staff I’ve seen have been great but the Communication is terrible. I waited 2 weeks to hear back from them. Told I needed a blood test made appointment for blood test only to be told I didn’t need it and should have made a GP appointment. The first appointment available is 6 weeks away.
Good all-round service.
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The service is good but waiting times for appointments are long.
The waiting times are far too long.
Trying to get a call back or an appointment is like getting blood out of a stone!
I find it unacceptable to have to wait 6 weeks for a routine appointment
good service but communication needs improving.
Awful admin, poor customer service, rude, overbearing and incompetent reception staff. No desire to improve. Medical care good.
Previously I would have rated the surgery as excellent but recently it has been almost impossible to make an appointment. I have had to wait 5 weeks for a routine appointment and as I am currently injured I have spent many hours waiting to be seen in the urgent care clinic (4 visits). Also trying to get assistance from the receptionists is hit and miss. Sometimes they are helpful and allow you to speak to your GP over the phone to arrange medicines and sick notes, other times you are sent away and told to ring the next day (and then speaking to a GP isn’t guaranteed if you are ‘too late’). I appreciate they are busy but I am injured and need care/ support. Having empathy isn’t always obvious and in my opinion should be an essential quality for any receptionist of a GP’s surgery.
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