Public ratings and reviews
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Seen in A&E for a broken ankle. Treatment was thorough and very efficient, I was not kept waiting at all. I arrived at approx 1640hrs and by 2000hrs hard been patched up and was awaiting a bed on the ward. I was operated on first thing [the following day] and discharged the following afternoon. I have only praise and admiration for all of the staff who looked after me.
My dad was in ICU due to horrific burns caused by chemo. They were fantastic and then transferred to the Burns unit. He was there for a month before he passed. They were amazing. Providing empathy, and a caring loving treatment. My dad felt safe and well cared for. I can’t thank them enough.
I was fitted with a life card device at cardiology outpatients. Reception staff were very friendly, clinician was very friendly and explained everything very well. Returning the device was also easy and simple. Was helped by volunteers on arrival and departure with navigating my way round. Lots of hand sanitizer available and careful systems in place to keep people at a distance.
In the middle of the 2nd Covid Lockdown I was reviewed for day surgery for cataracts. Everything was carefully explained. The inspection of my eyes was very thorough – in my view. There was no undue waiting. In the 3rd Covid Lockdown one eye was dealt with and the other a few weeks later. Everything was again explained. I was always treated with great courtesy and compassion – I was nervous. Thank you to the nurse that squeezed my hand as I went into theatre. Again, no undue waiting around. Very well organised. Brilliant result…I can see without glasses. Has made a huge difference to my life.
I just wanted to extend my thanks to the Orthoptics team. My daughter has now been discharged but they have been wonderful, so thank you. Particular thanks to the member of staff who saw my daughter last time. She was so lovely and just amazing with her, she was approachable and knowledgeable and just made the whole process the easiest it could be. So thank you.
Dumped in a space, somewhere, after arriving in ambulance. Ignored mostly, no nursing care or interest. Moved and du led elsewhere, not in a room, ignored for couple of hours, had to shout for someone to take me to toilet.
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The streaming nurse very unpleasant towards me when I said I needed my friend to be with me as I’m autistic. She didn’t accept that and still wanted to know my difficulties which I struggled to explain. I was already in pain and scared without her attitude. Other staff accepted it no problem. There needs to be acceptance that you can’t fit everyone into a box. I understand we are in the middle of a pandemic but allowances have to be made at times. I was very upset.
Pre-OP out patients stoke mandeville
All staff were excellent and very helpful ,
And felt very safe,
The social distancing the timing of the appointments the caring staff and the wonderful consultant. I would definitely recommend this hospital trust. Rheumatology brilliant.
Just wanted to say how fantastic the surgical assessment unit were when I was admitted last month with infection, gall stones and inflamed gall bladder. All of them went out of their way to make me feel as comfortable as possible. For their true professionalism and support, I sincerely hope they are equally valued by other patients. Many thanks also to staff on ward 16a where I also spent a night.
I fell over and cracked a couple of ribs. The staff were amazing. Friendly and professional so caring. I also gave birth to both children there too and had long stays with both and the hospital team were brilliant. I have nothing but praise for what they do and how they’ve looked after me and my family. Fantastic hospital.
My six day old baby was referred to Infant Feeding Clinic with feeding difficulties. He was assessed thoroughly and my concerns and aspirations were listened to. He was diagnosed with tongue tie and referred appropriately to ENT.
The care was warm, knowledgeable and the staff stayed late whilst I learnt to express my milk. Not being able to feed my baby was difficult physically and emotionally, yet I left clinic feeling happy and hopeful.
He is now a thriving, exclusively breast fed baby. I am so grateful to all of the staff.
How anyone can think that the A&E department works is beyond me.
Head wound advised would need CT scan as loss of consciousness. Triage took over hour and a half and as far as seeing a doctor 4 hours later still not seen one let alone had scan!!
This service needs a serious review!
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I was admitted as an emergency patient to Stoke Mandeville Hospital and I want to express my gratitude for the skills of your surgeons and the exceptional care provided by the I.C.U. and Ward 16B teams.
Everywhere, the emphasis appeared to be on teamwork and I owe my continued existence to their professionalism and dedication.
In terms of quality every part of the “experience” was impressive. The South Central Ambulance crew arrived within 20 minutes – courteous, professional and fast. Communication (so important to the patient) was excellent – nothing was too much trouble for your doctors and nurses. I will forever be indebted to your surgeons. They saved my life – something I will never forget.
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I recently had a colonoscopy at Stoke Mandeville. What could have been a scary and possibly painful experience was neither. The nursing staff and doctor were caring and really supportive and the whole process was carried out in a very professional manner.
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I Have given birth to my two sons at stoke.Excellent service and care both times
My son was admitted with an open grade 3 supracondylar fracture to his humerus which required emergency surgery that night. The orthopaedic consultants were exceptional and deserve the highest praise and thanks for the operation and after care which is still on going; as does the anaesthetist who visited my son the next day on the children’s ward as well to ensure he was doing ok.
The nurses on the children’s ward 3 who were caring, attentive and went above and beyond to make you feel at ease. Although my son didn’t need to make use of the play therapist or music therapist, I watched them with younger children and was blown away by their caring and professional nature, and the time and attention they gave each child.
The staff in children’s A&E were again fantastic and deserve full thanks.
I really hope that you will pass on my thanks to all the staff mentioned, as working in the NHS is rather like teaching, people are very quick to complain but very slow to praise! Your staff go above and beyond to look after their patients and I can not thank them enough. I just wish I could mention more by name.
Attended A and E for treatment to damaged foot. Within 3 hours I was seen by 2 doctors and a consultant. Received X Ray and confirmation of two broken metatarsals. Foot dressed, discharged and back home in this time span ! Following day received call to attend for fitting of surgical boot as consultant thought I would be more comfortable and mobile. How right he was – I was able to attend work without difficulty. Can’t find enough words to express my gratitude for the empathy, attention and care given from all departments. Congratulations Stoke, you are amazing!
I took my son in as I thought he had broken his arm.
He was looked after amazingly by all departments – we were so grateful.
I was admitted to SMH following a head injury. The care I received was outstanding. My family was also given the very best support. I am eternally grateful.
Visit to hospital pharmacy. Came in to get some medication after a night in A&E wanted to get them as quickly as possible as they were pain relief. Checked the opening times on the website. Arrived 5 mins early – only for there to be a notice up saying that every Wednesday they had a staff meeting. This clearly inconvenienced others who had arrived on time as well – just update the website. Otherwise a fairly smooth experience.
Spent the night in A&E and was discharged the next day and told to ring up to book a scan when I got home to be done within the next week. Rang up when I got home to book only to find no scan was available at all. Rang GP who said she would try and contact the hospital to see what could be done – and also pointed out that I would not only need the scan but a follow up appointment with the hospital to get the results. She said if I had to go back to the hospital I should sit tight until the test was booked whilst I was there. I did!
All the doctors, nurses and support workers (in A&E, the Assessment & Observation unit and Ward 5) were most kind, helpful and professional and I would like to thank them sincerely. Unfortunately, I do not know the names of the, nursed, health care assistants, doctors and junior doctors who were on duty on the weekend of 27-28 January 2018, but please extend our gratitude to all of them, especially those who gave us the news of my husband’s diagnosis and discussed the implications with me and my daughter.
I spent a week in Ward One, the orthopaedic ward, at Stoke Mandeville Hospital 27 Dec 2017 – 3 Jan 2018. I was so impressed by the care at every level, from the doctors, the nursing staff, physios, occupational therapists, health care assistants and the catering and cleaning staff. They treated patients with such respect, patience, warmth and humour. It transformed the experience for me recovering from a hip replacement, and I could see the positive impact on other patients. I’m so glad I travelled from the site of my accident in north London to my local hospital in Aylesbury for treatment and care.
Admitted to Stoke Mandeville last weekend to their A&E. Was left sitting on a wheelchair for several hours. Noisy, grubby place and more or less ignored for the most part. Not offered refreshment or was I OK or did I need anything. Finally got a bed and it was not until the morning staff came on that someone actually interacted with me.
Breakfast tray was brought and dumped on my lap in bed with a hot cup of tea in a polystyrene cup which slopped all over me.
Admitted for a bilateral salpingo oophrectomy (removal of Fallopian tubes and ovaries due to increased cancer risk). From referral by my GP, initial appoinment, ultrasound scan and operation date everything was seamless. My surgeon Mr Dada put me at ease from our first meeting on the actual day of the procedure. My anaesthetist and her team were efficient and allayed my fears. Aftercare on Ward 16b was excellent,
The triage section of the maternity unit is shocking. The staff are rude and dismissive and do not explain situations. They need training on how to look after ladies who suffer from anxiety. They need to be more caring and listen when ladies arrive feeling scared and anxious
My husband was admitted via A & E, first class service. His care on Ward 7 was excellent. The ward was well managed and the clinical and admin team worked as an efficient professional team. The ward was spotlessly clean and great care was taken with regards to hygiene. Everyone was professional, courteous but also kind and took time when necessary.
Visited A&E at about 6am, there was literally no one else there. It did seem to talk an awful long time to get seen.
It really could also do with some improvements, chairs are very old and tatty and there it little to no communication about predicted wait times.
My son and I were both separately admitted a few months ago, him with Appendicitis and me with a bowel problem. He underwent the necessary surgery via a keyhole approach and was well enough to enjoy a planned skiing holiday just over a week later. I was seen and sorted out on the day of referral by my GP. We both received really excellent care and attention by expert staff.
Unable to get a direct appointment at the fracture clinic following a simple break to the wrist on a trip abroad, the GP said it was quicker for us to go to A&E rather than wait for a referral letter. As the wrist was already half plastered and we had an X-ray on CD we had the luxury of choosing our time to visit Stoke Mandeville Hospital. We choose 8.30am on a Saturday morning and were first to be triaged in the paediatric area. We were seen by a very pleasant nurse and then an hour later by another one in MIIU. We were then sent away saying the fracture clinic would ring us. That next week, the x-ray was looked at again, this time by a consultant in the fracture clinic, and the wrist fully plastered. We await a call for the follow up appointment
I went with adult son to Stoke Mandeville Hospital today, and -parking aside, impossible – the Podiatry Departmet was very helpful and efficient. I would also like to thank the GP who had referred him as he did need treatment.
But, generally, I do understand that SMH does need improvement. Too under-resourced for population in area. But one tends to remember times when things went wrong, sometimes badly, not when treatment was effective
I visited the rheumatology department. The visit (which included an impromptu x-ray) was quick, informative and comforting.
Every aspect of the hospital I have found outstanding, I have absolutely no complaints and the rheumatology department is excellent.
Had a planned c-section at Stoke Mandeville in March last year. When we got there on the day we were just put in a room with another couple of ladies and given no information. Sat there for a good hour until I sent my husband to go and ask what was going on. Could have spent that time at home rather than being at the hospital that early. C-section however was a great experience, everyone was extremly professional and they took extra care to the fact that I’ve had 2 previous difficult c-section. But going back to the ward was awful, shared room with 5 other ladies, with babies crying all night. Nurses coming and going all night as well. Waking me up when I finally fell a sleep. Quickly understood that they were understaffed and just wanted to go home. The lady next to me had about 5-6 people visting here at the same time and making loads of noises which led me to not sleep well throughout. Eventually I begged to be discharged, everything took so long and I was told there was only one person that could discharge.. in the whole hospital that day. They kept making excuses that I had to wee a certain amount first. Which I had done like 6 hours earlier already. I eventually told them that my husband will pick me up at 18 whether Im discharged or not. Horrible service, wouldnt recommend it to anyone. Surgery team however was excellent.
Staggeringly good every time we have been. Several trips for injury, childbirth, illness and every single time every single member of the team has been exceptional. Waiting times, facilities etc cannot be blamed on the hospital, but on the government and lack of funding. The care and dedication that the staff show is truly amazing.
Rothschild Ward – Mainly helpful and caring staff. Good service and care for my baby while undergoing prolonged stay after birth due. Consultants very slow/unable to find an exact cause or reason and seem to just follow risk factor procedures but not be able to diagnose, Midwifery staff seem to lack resources to support mothers mental health during prolonged stays.
Claydon Wing – helpful and informative staff, really involve and support mothers and birthing partners. Excellent care given when I delivered my baby.
I burnt my hand on a saucepan and went to A&E, I was seen in the minor injuries unit and received superb care from the nurse and the plastics registrar that checked the burn. I was back home with the hand dressed and some painkillers within the hour. The staff were very friendly and the service was excellent.
My husband was admitted as a day case for an urgent Gastroscopy in January 2017. He is frail with a complex medical history and was having difficulties swallowing. All the clinical and non-clinical team involved were excellent and very fortunately the gastroscopy showed no abnormalities, but he is elderly and was anxious so was much relieved to know there was nothing to worry about. It was a very busy time but everyone made sure my husband was comfortable and there was never anything other than professional excellence along with kindness. The running of the ward was exemplary which I am sure must have been commented on before. It was a most reassuring experience for which we are very grateful.
I was in Ward 7 over Christmas and New Year and received excellent treatment from all staff. There was a real effort to make Christmas Day special. The staff wore festive hats and flashing lights, gave us each a wrapped present, printed festive menus and handed out proper Christmas napkins. It made me feel less upset about missing Christmas at home with family. The following week I was discharged on an ‘alert’ day when the ward was frantically busy. Despite this, the staff remained cool, collected and as kind as ever. At times like this their professionalism shines through.
Adolescent mental health crisis is poorly treated. Daughter had overdosed then tried to run from the A&E. The police came to see her and the staff refused to find a side room for them. If it wasn’t for the extremely patient, kind and understanding security guard who helped us and stayed with us, I dread to think what would of happened. There is very little/no sympathy and understanding of anorexia and mental health crisis
The service at this hospital is excellent in the case of emergency.
The waiting time that I had to experience for a very critical surgery was extremely long as the surgeon was on an ‘extended holiday’, which caused my health problems to worsen significantly.
I had day surgery (gynaecology) this week and had such wonderful care from Miss Ashworth and Nurse Caroline. They knew I was very anxious and gave me such a lot of support and care. They were considerate and kind and I felt much more relaxed about everything.
I had day surgery here and all staff were excellent. I felt comfortable and reassured. I couldn’t fault the treatment and care I received.
My father was staying with me – he usually lives in Wiltshire. He had recently had dental surgery but was suffering from acute complications. He was treated absolutely brilliantly in A and E with professionalism, respect and they did a really good job!
My son had an appointment at Stoke Mandeville hospital with the Oral Surgery team. We had a lovely experience. We went through to his appointment 10 mins early. The dentist and both nurses were great with my son who was extremely nervous. I was able to go in with him and watch over him whilst he was treated and they showed great empathy, experience and knowledge when I asked questions and needed reassuring. Wonderful staff!
I was sent here from Wycombe Hospital by an improper referral from my local GP with a broken finger. I talked to the receptionist who rudely asked me why I hadn’t come sooner (I waited about 3-4 weeks for an appointment at Wycombe after being referred by my doctor, only sped up because it affected my job).
When I was treated the nurses and doctors they were very kind and reassured me of concerns I was having. I was also taken good care of when had a reaction the anesthetic and having my finger re-located.
Interventional Radiology staff are very good, treating patients with professionalism, kindness and you can feel that all of them are a team.
Supporting one of each other, the matron is present there and is working and helping her staff!
Very well done for them!
When my wife had her baby the maternity department was understaffed and under resourced. We were not communicated with properly and the care we were given was sub standard to what we felt it should have been
Had an appointment with the Oral Surgery Dept for ongoing treatment for my child, dentist was miserable as per usual and offered no encouragement and we left with my son nearly in tears. Also when we entered the room not only was there the dentist and the dental nurse there were also 2 other nurses in the room, no explanation was given as to who they were and if we minded them staying. Seriously thinking about asking for an alternative dentist.
Repeated visits over a number of years to treat child with recurrent UTI.
Mixed experiences in A and E. The pediatric A and E is simply too hot – fans going all the time – and the doctors whilst kindly on 2 occasions made the wrong judgement call about sending us home.
Consultant care has been good – with the consultant taking our concerns very seriously – taking extra time to talk to us and providing us with his direct number for any additional concerns.
Ward treatment has on average been good – although is often dependent on the parent to support the overall treatment regime. And when I was in there with my daughter for the first time shortly after having given birth, I did feel that that the nursing staff could have checked slightly more often to see that I was ok post partum. However across the years the care my daughter has received has in general been kind and compassionate and the wards have been clean.
Several visits to A&E in last few years. Staff very thorough and professional. Waiting time to be triaged is usually OK but some of long waits for consultations (by consultants).
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