Street address 43 Mill End Road
01494 436 407
Public ratings and reviews
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After being referred to this clinic been trying to contact this practice for 3 months and no one has gotten back to me
A receptionist was extremely rude, they hung the phone on me and then when I called back to speak to the dentist manager another receptionist said they would call me back and never did. The patient care is absolutely ridiculous. In times like this with covid-19 the last thing I need as a parent is to have a rude person to deal with and get hung up and not called back to sort the problem. Currently looking to move my children to a different practice.
My son, daughter and I are all registered at this dentist. It is often difficult to get through to book an appointment on the phone. However I was able to let them know this and they were understanding and apologetic, and assured me they are looking at ways to improve this. Their online booking system is thankfully very simple.
The receptionists are always friends, on the phone and in person. They are really welcoming and calming.
The dental staff are very personable. They have always talked through what they are doing or checking, and are happy to answer any questions at all around dental health.
I also noted they run a half term club which I think is a wonderful way to engage with children to educate them about their dental health.
I like my dentist however the quality of care is not always consistent. The materials used are also of poor quality.
Pleasant reception staff. Dentist is gently spoken calming and explicit in her explanations of work being carried out. As dentist visits go very good.
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