Street address The Pharmacy
01494 482 103
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Had a recent problem with instruction for repeat meds not being sent from the GP to the pharmacy. The staff at the pharmacy helped me to resolve it within 2 hours, through giving advice on how to get ’emergency’ prescription, ensuring that the meds were in stock and then texting me to let me know when I could pick it up. Also, had great service with my flu jab. I asked for an appointment in person at about 9am, expecting a few days to wait, but was offered an appointment for 10h30am on the same day. Staff are always friendly and offer helpful advice.
Seems to have recently taken to using a “centralised” service to make up repeat prescriptions. This means that it now takes 5-7 working days to get a prescription rather than the previous 3 days! Making me wonder if I should use an online pharmacy instead – but that’ll have an impact on Rowland’s level of business if lots of people do it and maybe they won’t be able to continue so it’ll be a service lost…
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