Street address Quill Hall Lane

01494 722 940

Our rating:

3 stars

Public rating:

Rated 4 out of 5 by 1 person

We have rated and reviewed Pratt House

Visited 12th July 2018

Dignity in Care Ratings

Out of 5 stars

How people are treated:

4 stars

Personal choice:

3 stars

Just like being at home:

3 stars


5 stars

Quality of life:

3 stars

Our Recommendations

We recommend that Pratt House:

  • encourages staff to interact informally more with residents in the communal areas and at mealtimes
  • creates both written and pictorial menus for residents and relatives to see
  • creates a pictorial and written activity schedule and makes this easily accessible for residents and visitors to look at
  • changes grab rails in communal toilets and bathrooms from white to a contrasting colour to assist those who live with dementia
  • change the clock in the dining room from one showing roman numerals to one with large clear digits
  • increases the time residents can spend in the garden even if for short periods.
  • ensures all activities match with the interests of the residents and that they are person-led
  • creates better storage facilities, with the opportunities the new extensions will give, for all the wheelchairs, hoists etc presently stored in less than ideal areas.

Download our full report

Public ratings and reviews

If Pratt House would like to respond to any of the comments, email

Review 1 of 1

4 stars2 years ago

Pratt House is a pleasure to work at. All staff ensure that residents needs, choices and preferences are paramount. Management are extremely approachable for support and advice. I would highly recommend

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