8 The Green
Wooburn Green
High Wycombe
HP10 0EE

01628 530 997

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Public rating:

Rated 3.8/5 by 11 people

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Service users have provided the following ratings and reviews

If Pound House Surgery (Bourne End & Wooburn Green Health Centre) would like to respond to any of the comments, email info@healthwatchbucks.co.uk

2 weeks ago

Rang the surgery to book ear syringing and was very surprised to be told they are no longer doing it and you need to go privately. The implication was that this was a national decision. Although I am able to pay it is worrying for elderly people who may need this to keep their hearing clear, which can be a factor in social isolation.

3 months ago

The doctors are good but beware of leaving the dreaded urine samples as they disappear into a black hole once you hand it over to reception resulting in them asking for another, then another…you get the drift…

5 months ago

Since the surgeries have ‘merged’ there has been a lack of communication with existing patients as to the services that will no longer be offered. I believe that we can no longer get travel vaccinations and will have to go elsewhere. It is also disappointing that they are ceasing regular urine testing for those with pre-existing conditions. There seems to be a general lack of communication. Will we lose any other services?
I will try and approach our PPG – if we have one.

1 year ago

The doctors at Pound House Surgery responded very quickly to my request for them to visit my sister who is one of their patients at the Nusung Home, Brook House.
The receptionist at this surgery was very helpful and took time to listen to my reasons for asking for a doctor to telephone me. Altogether a good experience.

1 year ago

Receptionists always so polite and helpful, no problem getting appointments.
Doctors also attentive and take you seriously, arrange referrals where needed and don’t make you feel rushed or insignificant

2 years ago

On last visit noticed Friends and Family feedback card. Although I know about Healthwatch through work was surprised that there is a different system for gathering feedback, which is quite confusing for members of the public if they were to know about Healthwatch. Also no pen in order to complete it!

2 years ago

Superb doctors and receptionists. Could not ask for anything better and I ask a lot. They have infinite patience and I love them all. Thank you xx

3 years ago

I always get appointments fairly quickly. Receptionists are very friendly and the GPs I’ve met so far have been very professional and taken my concerns seriously. The only thing I’d change is better parking at Wooburn Green

3 years ago

[Withheld in accordance with our Comments Policy]

3 years ago

It would be nice to be able to get an appointment quicker because the availability is poor.

3 years ago

Had fasting blood test booked and nurse was unable to get blood from me, so now have to go to Wycombe hospital.

Good things- online appointment booking, most doctors very consultative in their approach, occasionally a bit over-zealous in ordering investigations (in my opinion)

One GP (not sure if still there) I saw and discovered afterwards my partner had also seen and very different (not good for me) approach to patient care

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