The National Society for Epilepsy
Chesham Lane
Chalfont St Peter
Buckinghamshire
SL9 0RJ

01494601374

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Our overall rating:

Public rating:

Rated 5/5 by 1 person

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Healthwatch Bucks has visited, rated and reviewed Milton House

Visited 18th June 2018

Dignity in Care Ratings

How people are treated:

Personal choice:

Just like being at home:

Privacy:

Quality of life:

Our Recommendations

We recommend that Milton House:

  • tries to encourage more interaction between staff and residents
  • turns the TV off when no one is watching it, ask residents what they would prefer to watch and considers music or the radio as an alternative
  • looks to provide more activities that match with the interests of the residents of Milton House e.g. perhaps a record player, or crafting / scrapbooking about interests or trips out, reminiscing activities as one resident enjoyed showing us his photo album

 

Response from the provider

Thank you for your draft report and email. I believe it is a good reflection of what you observed on the day, and we will definitely take your recommendations on board. Thank you again for your visit and for the opportunity for us to reflect and consequently improve care practices for our residents.

Download our full report


Service users have provided the following ratings and reviews

If Milton House would like to respond to any of the comments, email info@healthwatchbucks.co.uk

3 months ago

Excellent care staff and quality of life for all residents !!


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