Street address Hollis Road
01494 474 783
Public ratings and reviews
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Reception staff are unable to advise on how to obtain prescriptions or appointments. It truly is a shambles, and that’s being polite.
My most basic suggestion would be to train your staff to be aware of policies and procedures, and to be consistent in the implementation of the above.
I find the fact this surgery has a “good” rating ridiculous.
Takes for ever to speak to anyone by phone, always engaged. Would have liked to have spoken to a Doctor, was told to do a repeat prescription online, not very happy…
My GP was sent a letter from a specialist national treatment centre. The letter advised the GP to refer me to the centre. In most surgeries that would be the end of the matter – the GP would do the referral.
This didn’t happen. I have contacted the surgery by phone, visited in person, and sent letters and it still hasn’t happened almost a year later. There appears to be an issue updating my records. I have attempted this several times and the surgery has failed to action it. Either way, really poor.
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I seldom see a doctor but when I tried to get an appointment the other day the receptionist asked me what was wrong with me.Well if I knew that I wouldn’t need to see a doctor Besides I’m not going to discuss my personal symptoms with her.So instead of making an appointment she said I had to be Triaged by a doctor.So I waited by the phone all morning until in the end I drove round just after 2pm and asked why nobody had rung me back.The receptionist was very rude but in the end made me an apt for later that afternoon.So why couldn’t she do that in the first place.
Sorry but I disagree with most people because most of the receptionists are ignorant and very rude.The surgery has far too many patients now and they cant cope.You can never get an apt .I would like to say though that Nurse Carol is a great nurse,and very caring.She look after me well,so no complaints about her .
Waiting to sign in with grandson temporary patient so couldn’t sign in on the machine waited 1/2 hour to get to the desk and the appointment time had been and gone receptionist had to call and ask dr if he would still see us luckily he said yes , one receptionist when busy is not enough poor woman was overworked and also desperate for the toilet
This has been our family surgery for about 15 years and has been brilliant. Over the last few years though it has become almost impossible to get through on the phones and recently, when returning a phone call to them after they’d called me, I was on hold for about half an hour during the middle of the day. If they can improve their phone lines they’ll be back to being brilliant!
Staff helpful and knowledgeable. When you eventually get through to them. More staff answering the phone to make appointments would make a huge difference.
Excellent service from all staff, knowledgable, compassionate and professional. Only negative is that getting through on the phone to make an appointment can take a long time.
Brilliant staff team. Nothing is too much trouble. Have always been able to see a specialist nurse or GP in an emergency. Bedside manner of Doctors is excellent and I’ve never felt rushed or hurried. I’ve felt listened to and treated with dignity
I changed surgery because of the impossible parking at the Priory surgery (I couldn’t walk very far after knee surgery following an accident). So changed to Kingswood. Yes it’s very busy and yes sometimes the wait on the phone is horrendous but the staff are very polite and helpful. This surgery picked up two conditions that had missed by Priory and the practice nurse, Carol, is superb.
My GP’s is good but getting through to a receptionist on the phone to get an appointment is a difficult job.
There are never any appointments available, regardless of what time you call.
Receptionists and staff are good.
The practice have clearly taken on too many patients; you can never get an appointment and you rarely see the same doctor.
The appointment system needs improving. The early morning bookings are inconvenient and the patient is often put on hold for a long time.
terrible service so decided to change practice
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