Public ratings and reviews
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Used the e-consult service for the first time on Friday. Posted my concern online at 9:30 (uploaded photos as this was a skin compliant), had a call back from the doctor at lunchtime the same day and had a prescription ready to pick up at 6pm. All very efficient.
Been trying now for 5 working days to get an appointment.
Eventually got through to a receptionist having; tried multiple times to get through; waiting for a total of 28 minutes listening to pre-recorded messages of ‘advice’; and having being hung-up on twice. I was then told the surgery was closed this afternoon for training and I’d have to repeat the whole process again tomorrow morning to get an appointment for my son. I wish this was unusual but it’s not.
Why could the message I listened to for 7 minutes and 23 seconds not have mentioned the closure?
My care by everyone at the surgery has been excellent. Can always get an appointment; doctors, receptionists and pharmacy have been so helpful and friendly.
I use this surgery for nurse appointments for my baby. We had a bad experience with our baby’s first booster jabs, the nurse was very moody and didn’t seem to care that it was a pretty traumatic experience for us.
Getting through is first challenging. Waiting 2 weeks for appointment is a norm. Getting hold of the surgery midwife is simply impossible. But every GP and nurser we have seen so far have been brilliant.
I have received brilliant treatment overall and I am very pleased with my GP.
It is very difficult to get an appointment and I have often found myself having to ring constantly. The waiting rooms do not provide anything in terms of children entertainment and given the long waiting times (sometimes up to an hour). Receptionists are also very rude. My GP however, is excellent.
Their new sign- in system is very efficient and has been a success.
Online prescription service . They hardly ever remember the items from the fridge and have to redeliver despite reminder stickers on the prescription.
The online accessibility has improved but it is still poor and the receptionists are grumpy.
Once you manage to get an appointment the GP’s are good. The receptionists however are nosy and insist on knowing what the patients problem is.
I have always received a good all-round service.
As per previous review, it is almost impossible to get through on the phone for an appointment on the day. By the time you get through all appointments have gone. However, as long as you have computer access, online booking works well. Care over last five months from nurses and GP have been fantastic.
Appointment system needs improving. The lines are always busy and it is often necessary to go to the practise to book an appointment.
Online prescription service is very helpful but it could be even better if they could reduce the time to collect from 48 hours down to 24 hours.
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