Street address Church Street
Maids Moreton
Buckingham
Buckinghamshire
MK18 1QF
01280 818 710
We have rated and reviewed Maids Moreton Hall (Gracewell at Maids Moreton)
Visited 18th December 2015
Please note that the information below may now be out of date.
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If Maids Moreton Hall (Gracewell at Maids Moreton) would like to respond to any of the comments, email info@healthwatchbucks.co.uk
Everything needs improving, lots of staff leaving my father is given poor personal care be told he had been washed but all the night person did was put clothes on him not even got shaved still had yesterday food on his face and neck, clothes was smelly from day before , when speaking to management you get no where they just don’t care and have no time for you. Bad management. Has a lot of agency staff.
Bad management staff shouting at my mum and each other, poorly run by nurses, linen always dirty even when washed, have one lovely night lady who looks after my mum really well so grateful for her, not outstanding, lots of staff leaving.
Mum died along with 23 others in one week, the things that went on whilst mum stayed there required complaint after complaint. Stolen property, nurse shouting at her making her cry, lack of care, too many things to mention here, but all is not ‘Outstanding’ as per the CQC rating, and they need another unannounced review.
Between Jan 2020 and 2021.
I was on my knees both mentally and physically trying to care for my dear husband 24/7. Maids Moreton Hall gave me the chance to get myself back together with the knowledge he was safe,secure and in a caring, clean, 5 star hotel environment.
More like a 4-star hotel than a care home, but with added facilities. Very happy to have my Mum staying there, and she is liking it very much.
Wonderful care at the home. She is so happy here and we are so relieved that we do not have to worry.
We are always impressed by the levels of care and how Dad is treated as an individual. The home is always well maintained and there ae good activities provided regularly.
The home has a lovely, friendly environment. We are always made to feel welcome when we visit our family.
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