Street address 65 Desborough Avenue
High Wycombe
Buckinghamshire
HP11 2SD

01494 526 006

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Public rating:

Rated 3 out of 5 by 13 people


Public ratings and reviews

If Desborough Surgery (Dr Reidy & Partners) would like to respond to any of the comments, email info@healthwatchbucks.co.uk

Review 1 of 13

1 star3 weeks ago

I rang today! In the afternoon needed to speak to a doctor! Yes I am aware it was in the afternoon..after explaining my situation and know that it was getting worse, to see if I can get some sort of medical help. I was advised they had appointments but only way I can be seen or have a over the phone appointment was through 111.I then phoned 111 and booked a appointment with my surgery I was then advised to double check that the referral had come through or not!. After speaking to the same receptions I was told it had come through and doctor will call me..come 5 I am panicking and ring back still told he will phone me before the surgery is closed.. come 6.25 ringing as really in a lot of pain and guess what they gone home for the day..I will be taking this further.

Review 2 of 13

1 star2 months ago

I have been trying from last three days to make an appointment,finally I was connected and I was no. 20 in queue that was in the morning @8.40am I was told doctor will phone you but as day passing I was told to phone tomorrow morning. I couldn’t believe is this the care people one would ask for help.

Review 3 of 13

2 stars3 years ago

I have been being supported by my GP practice with my mental health. I received a telephone call from a receptionist telling me I had to book an appointment to see my GP, although she said she could not disclose what for. It would have been more personable if the GP had called to speak to me if they were concerned for any reason. I was not happy at the way I was treated, it is the patients choice if they choose to see a GP or not.

Review 4 of 13

5 stars3 years ago

Rang to book an appointment to see a GP. Arranged an appointment for 2 days later. My appointment was on time. The GP took the time to listen, make a clear plan and follow up. The receptionists were polite and friendly, and wrote down my appointment on a reminder card. They also send text and email reminders for appointments which is very helpful.

Review 5 of 13

2 stars5 years ago

Rang to book an appointment with my midwife 2 weeks in advance. No slots left on the day she requested that I see her. Receptionist offered the 1 space she had left the following week. I then rang Wycombe Birth Centre afterwards, who were able to offer me an appointment on the day I needed it with a midwife there. I would suggest GP staff remember to refer women on to the antenatal teams at the hospitals, rather than have them waiting for much needed and important appointments. Alternatively, if GP surgery staff are aware the midwives get booked up very quickly then the midwife and staff need to advise patients of this.

Review 6 of 13

2 stars5 years ago

The receptionist is very rude . I never seen that she is smiling at any patients. Doctor is not ready to listen what we are talking. He quickly get into a conclusion without asking enough questions

Review 7 of 13

3 stars5 years ago

[Withheld in accordance with our Comments Policy]

Review 8 of 13

3 stars5 years ago

Decent medical service provided however they drastically need to improve access to appointments.

Review 9 of 13

4 stars5 years ago

Getting through to a receptionist via the phone is very difficult- they need more people on the desk.

Review 10 of 13

5 stars5 years ago

The service is generally good.

Review 11 of 13

4 stars5 years ago

The practice is not big enough to support the amount of patients. The GP’s are very good.

Review 12 of 13

2 stars5 years ago

Poor appointment system. The GP changes ever time and I find the lack of consistency troublesome.

Review 13 of 13

5 stars5 years ago

Referral to ophthalmologist department at Wycombe and Amersham hospitals via the GP was quick and easy. GP was very understanding of the concern and knew exactly what service we needed to be referred to. It was easy to get an appointment, the receptionist was very helpful and friendly.


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