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Service users have provided the following ratings and reviews
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It is very difficult to get appointments as the phone lines are constantly busy at 8.00am and often by the time I get through, often 15 minutes later, all the appointments are filled. My husband who works in London cannot afford to wait on the phone as he risks missing his train to London – and still not getting an appointment. More receptionists, more phone lines and more doctors would be appreciated.
Needed follow-up appointments for re-dressing a wound after an accident originally patched up at Stoke Mandeville. Very good service every time, easy to make appointments. Good advice and additional dressings provided as I was going for a 5-week holiday only 10 days after the accident, can’t fault the service I received.
Booked a double apt to see Dr about a number of issues. She was very professional – but even with a double appointment things were rushed. Generally good and they are very good at ringing you back.
Nurse carrying out Asthma Review very thorough and helpful.
The length of time allocated for appointments is not enough. I was given less than 10 minutes with a replacement doctor.
It is easy to get an appointment although you do need to be flexible. The practice seems very efficient.
Generally pleased with the service.
Went to discuss my son’s hearing and eyesight to be ruled out for learning difficulties. GP clearly hurried – and not sensitive to the fact that there might be elements of this that I did not want discussed in front of my son. She did however arrange for the relevant hearing test to be done.
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— 12 months ago