Street address Chilterns Manor
Northern Heights
Bourne End
Buckinghamshire
SL8 5LE

01628 528 676

Our rating:

3 stars


We have rated and reviewed Chilterns Manor

Visited 12th April 2018

Please note that the information below may now be out of date.

Dignity in Care Ratings:

Out of 5 stars

How people are treated:

3 stars

Personal choice:

3 stars

Just like being at home:

4 stars

Privacy:

3 stars

Quality of life:

3 stars

Our Recommendations

We recommend that Chilterns Manor:

  • Train the whole team in Communication: Ensure that remarks mentioning residents’ capabilities are not made within the hearing of either residents or visitors.
  • Introduce pictorial menus and activity schedules to help residents with personal choice These could be put on dining tables or in the lounge for residents
  • Make water/cold drinks easily available to residents in lounges.
  • Consider the use of technology e.g. Ipads to help residents see pictures of menu choices or to help in contacting relatives by skype.
  • Access Dementia Care training for the whole team in order to increase understanding of the complex needs of people living with dementia.

Download our full report

Subscribe to the Healthwatch Bucks email newsletter