Street address Chilterns Manor
Northern Heights
Bourne End

01628 528 676

Our rating:

3 stars

We have rated and reviewed Chilterns Manor

Visited 12th April 2018

Please note that the information below may now be out of date.

Dignity in Care Ratings:

Out of 5 stars

How people are treated:

3 stars

Personal choice:

3 stars

Just like being at home:

4 stars


3 stars

Quality of life:

3 stars

Our Recommendations

We recommend that Chilterns Manor:

  • Train the whole team in Communication: Ensure that remarks mentioning residents’ capabilities are not made within the hearing of either residents or visitors.
  • Introduce pictorial menus and activity schedules to help residents with personal choice These could be put on dining tables or in the lounge for residents
  • Make water/cold drinks easily available to residents in lounges.
  • Consider the use of technology e.g. Ipads to help residents see pictures of menu choices or to help in contacting relatives by skype.
  • Access Dementia Care training for the whole team in order to increase understanding of the complex needs of people living with dementia.

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