Street address Unit 5, The Valley Centre
Gordon Road
High Wycombe
Bucks
HP13 6EQ

01865 901 462

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Public rating:

Rated 1.3 out of 5 by 28 people

If you have had a poor experience at this service in the last year, please consider contacting us directly, via phone or email.


Public ratings and reviews

If Chiltern Adult Mental Health Team would like to respond to any of the comments, email info@healthwatchbucks.co.uk

Review 2 of 29

1 star2 weeks ago

I was not listened to, instead the nurse put words into mouth, and made me feel uncomfortable the whole time I was there. It felt like I was being [interrogated] by a police officer and not someone who was meant to be helping me with suicidal thoughts. I left the place feeling like I had no answers to the issues I have been experiencing. Definitely not recommended.

Review 3 of 29

1 star3 weeks ago

Desperate for some help, ref’d to crisis team and asked to phone AMHT by by GP, who was lovely. Asked for help as have a history of serious mental health issues and starting to feel very unwell again. Spoken to in a rude and condescending manner. No support, not listened to, not even asked how I felt or what had changed. Told I ‘just have to wait’ and they have no idea how long it will take to look at my referral. After phone call was left feeling hopeless and even worse. I am a senior clinician myself and I would be appalled if anyone in my team spoke to a patient in this way. No care at all.

Review 4 of 29

3 stars3 weeks ago

They throwed in my face that this is not a private service so what do I expect?
I recommend to avoid them.

Review 5 of 29

1 star4 weeks ago

The nurse we saw was rude, incorporative and not helpful in the slightest. Rolled her eyes during the assessment. Manipulated our words to suit her own assumptions, even words which we had written down. I was not shown compassion or any kindness during the appointment instead I just made to feel uncomfortable and sick. The appointment left me feeling suicidal because of some of the things that this nurse’ has said, I feel lucky to still be here!

Review 6 of 29

1 star2 months ago

As you can see from the other comments on this page, they seem to not want you there. Psychological services aren’t accessible nor contactable, unclear if the service actually exists or not. The public money invested into this service is going down the drain.

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Review 7 of 29

1 star3 months ago

Appalling. Incompetent medical staff, completely miss the point of everything said and unable to even build rapport in conversation. Despite being referred by another mental health team stating I’d need to see a psychologist, I’ve now had 3 separate video calls with clinicians over 3 months to ‘evaluate whether I should be referred to a psychologist’. Incompetence doesn’t even describe it.

Review 8 of 29

1 star5 months ago

Really awful. It used to be good years ago but in the last 2 years the culture has been of intimidation and labelling so they don’t have to provide treatment. Every Neuro diverse person that walks through their door they report having a personality disorder just because they have no ASD and ADHD training. When I payed privately for Neuro psych they told me the Valley C were very wrong had that what I had was easily treatable and within 2 weeks I was better. When the Valley C had miss diagnosed and treated me for years. It’s dangerously poor and lives will be lost very unnecessarily as a result.

Review 9 of 29

4 stars7 months ago

I have had a good experience compared to the many private and other NHS ‘health professionals’ I have seen over the years. Everyone was kind and the psychiatrist was prompt and helpful.

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Review 10 of 29

1 star8 months ago

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Review 11 of 29

1 star10 months ago

Awful awful place. ‘care facility’ dumped in a basic business park. Went there suicidal and for help but the person I saw was very very rude and dismissive. He knew I had a diagnosis and he went on to say that if I really was depressed, I would not even have the energy to self harm or think about death. Seems they make up their own criteria as they go along. Please do not go here if you desperately need help or care. There is no care.

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Review 12 of 29

1 star10 months ago

Was promised a call to discuss medication and help my situation. 2 weeks later and no call or help given. In the same situation as before i saw them. Pointless.

These people certainly are not the ones to go to in a crisis

Review 13 of 29

1 star11 months ago

I felt attacked and ambushed when I was called into a session. Rubbished some of the issues I was having and even got my name wrong! Terrible service what a waste of public funding!!

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Review 14 of 29

3 stars11 months ago

After being referred to the Valley Centre, I was initially relieved but they were actually the straw that broke the camels back for me and ended up worse than where I started. Never known such incompetence. I even had a blatant eye roll from an individual. This place ruined me.

Review 15 of 29

1 star12 months ago

It was terrible, they don’t listen to what you’re saying or just don’t care. I felt like they were just trying to get rid of me.

Review 16 of 29

1 star12 months ago

Very unprofessional behaviour

Review 17 of 29

1 star1 year ago

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Review 18 of 29

2 stars1 year ago

If this is a crisis line god help us. Condescending and next to useless.

Review 19 of 29

1 star1 year ago

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Review 20 of 29

2 stars1 year ago

They don’t seem to listen?

Review 21 of 29

1 star1 year ago

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Review 22 of 29

1 star2 years ago

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Review 23 of 29

1 star2 years ago

Farcical. Inept, disinterested and overstretched.

Review 24 of 29

1 star2 years ago

This place – similar to CAMHS who I was with as a minor – are shockingly useless. I was referred to them after CAMHS and stayed a few months, but the “team of mental health professionals” I was promised turned out to be one woman who wasn’t even a therapist (and did absolutely nothing to help me, just made me uncomfortable) and a couple of appointments with a psychologist about medication. Eventually I had to leave and go to a private service, which is way too expensive, but I’m desperate. But I’m currently at a crisis point, one of the worst I’ve had in years, and was referred to the Valley Centre for an assessment. They were dismissive, rude, tried to twist my words, basically treated me like nothing. They didn’t offer me ANY support. So now I’m stuck in a situation where I could lose my spot at my college, I’m unsafe at home, and my parents don’t have the time to take care of me.

DO NOT GO TO THE VALLEY CENTRE FOR HELP. EVER.

Review 25 of 29

1 star2 years ago

They are unprepared and do not listen. They have said numerous times that they will call but haven’t; they said they had a meeting about the situation but that was -9 days ago & still no news. Said they wd call but have not. Very ‘sympathetic’ but no actua action whatsoever. Even told family members to ‘just try not to think about what’s happening ‘ !?!?!

Shocking service. No action. No one seems to actually know what they are doing, or have the resources to actually help someone with mental health issues. Said they wd call but it’s been 10 days & nothing – we’ve tried calling numerous times. Dangerously unhelpful.

Review 26 of 29

1 star2 years ago

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Review 27 of 29

1 star3 years ago

They simply want to get you out of the door as quickly as possible. I have seen numerous members of their team and they are all the same. Convinced they know what they are talking about and unprepared to listen. This department is dangerous to the health of those charged with visiting them. The latest appointment resulted in a rushed, and later confirmed, completely incorrect assessment which endangered both me and the general public. Be warned.

Review 28 of 29

1 star3 years ago

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Review 29 of 29

1 star4 years ago

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