Street address Unit 5, The Valley Centre
Gordon Road
High Wycombe
Bucks
HP13 6EQ

01865 901 462

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Public rating:

Rated 1.2 out of 5 by 19 people

If you have had a poor experience at this service in the last year, please consider contacting us directly, via phone or email.


Public ratings and reviews

If Chiltern Adult Mental Health Team would like to respond to any of the comments, email info@healthwatchbucks.co.uk

Review 1 of 19

1 star1 week ago

Awful awful place. ‘care facility’ dumped in a basic business park. Went there suicidal and for help but the person I saw was very very rude and dismissive. He knew I had a diagnosis and he went on to say that if I really was depressed, I would not even have the energy to self harm or think about death. Seems they make up their own criteria as they go along. Please do not go here if you desperately need help or care. There is no care.

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Review 2 of 19

1 star2 weeks ago

Was promised a call to discuss medication and help my situation. 2 weeks later and no call or help given. In the same situation as before i saw them. Pointless.

These people certainly are not the ones to go to in a crisis

Review 3 of 19

1 star1 month ago

I felt attacked and ambushed when I was called into a session. Rubbished some of the issues I was having and even got my name wrong! Terrible service what a waste of public funding!!

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Review 4 of 19

3 stars1 month ago

After being referred to the Valley Centre, I was initially relieved but they were actually the straw that broke the camels back for me and ended up worse than where I started. Never known such incompetence. I even had a blatant eye roll from an individual. This place ruined me.

Review 5 of 19

1 star2 months ago

It was terrible, they don’t listen to what you’re saying or just don’t care. I felt like they were just trying to get rid of me.

Review 6 of 19

1 star3 months ago

Very unprofessional behaviour

Review 7 of 19

1 star5 months ago

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Review 8 of 19

2 stars7 months ago

If this is a crisis line god help us. Condescending and next to useless.

Review 9 of 19

1 star7 months ago

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Review 10 of 19

2 stars8 months ago

They don’t seem to listen?

Review 11 of 19

1 star8 months ago

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Review 12 of 19

1 star11 months ago

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Review 13 of 19

1 star12 months ago

Farcical. Inept, disinterested and overstretched.

Review 14 of 19

1 star1 year ago

This place – similar to CAMHS who I was with as a minor – are shockingly useless. I was referred to them after CAMHS and stayed a few months, but the “team of mental health professionals” I was promised turned out to be one woman who wasn’t even a therapist (and did absolutely nothing to help me, just made me uncomfortable) and a couple of appointments with a psychologist about medication. Eventually I had to leave and go to a private service, which is way too expensive, but I’m desperate. But I’m currently at a crisis point, one of the worst I’ve had in years, and was referred to the Valley Centre for an assessment. They were dismissive, rude, tried to twist my words, basically treated me like nothing. They didn’t offer me ANY support. So now I’m stuck in a situation where I could lose my spot at my college, I’m unsafe at home, and my parents don’t have the time to take care of me.

DO NOT GO TO THE VALLEY CENTRE FOR HELP. EVER.

Review 15 of 19

1 star1 year ago

They are unprepared and do not listen. They have said numerous times that they will call but haven’t; they said they had a meeting about the situation but that was -9 days ago & still no news. Said they wd call but have not. Very ‘sympathetic’ but no actua action whatsoever. Even told family members to ‘just try not to think about what’s happening ‘ !?!?!

Shocking service. No action. No one seems to actually know what they are doing, or have the resources to actually help someone with mental health issues. Said they wd call but it’s been 10 days & nothing – we’ve tried calling numerous times. Dangerously unhelpful.

Review 16 of 19

1 star1 year ago

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Review 17 of 19

1 star2 years ago

They simply want to get you out of the door as quickly as possible. I have seen numerous members of their team and they are all the same. Convinced they know what they are talking about and unprepared to listen. This department is dangerous to the health of those charged with visiting them. The latest appointment resulted in a rushed, and later confirmed, completely incorrect assessment which endangered both me and the general public. Be warned.

Review 18 of 19

1 star2 years ago

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Review 19 of 19

1 star3 years ago

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