Denham Lane
Chalfont St Peter

01753 888002

Our overall rating:

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Healthwatch Bucks has visited, rated and reviewed Chalfont Lodge

Visited 10th September 2018

Dignity in Care Ratings

How people are treated:

Personal choice:

Just like being at home:


Quality of life:

Our Recommendations

We recommend that Chalfont Lodge:

  • reminds all staff to show empathy towards residents in distress and explain why decisions are being made
  • tries to accommodate requests for change when these are made by residents but make it clear why they cannot be changed if this is the case
  • regularly reviews care plans with residents/relatives so they reflect their wishes particularly in respect of bedroom doors being left open or closed
  • continues to work with those who are vegan or vegetarian to prepare meals they wish to eat
  • encourages staff to talk more with residents especially at meal times and particularly when assisting residents with feeding
  • reminds staff to always knock on doors before entering bedrooms or bathrooms

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