Street address 19 Priory Road
High Wycombe
Buckinghamshire
HP13 6SL

08444 996 988

Public ratings

Last 12 months:

Rated 1 out of 5 by 1 person

Overall:

Rated 3 out of 5 by 28 people


Public ratings and reviews

If Carrington House Surgery would like to respond to any of the comments, email info@healthwatchbucks.co.uk

Review 1 of 28

1 star 2 months ago

unhelpful

Review 2 of 28

2 stars 1 year ago

There are some really good doctors here but recently the bad doctors are outweighs the good.

I attended an appointment for my baby, when dressing my baby after having to undress him I was told “you are overheating him that’s why he’s screaming”, so despite everyone wearing coats in March and this doctor herself in a long sleeve top, my son has to be in a short sleeve vest? My son was screaming from before the appointment as he wanted feeding but had I known I would have been waiting 20 minutes to be seen rather than the 4 minutes on the machine I would have fed him. When I questioned the doctor on concerns with my son I was given no reassurance, support and was given the answer of “I can’t hear you as he’s screaming” rather than getting off the chair to come to the bed to hear the question. My sons last name was questioned as it wasn’t the same as mine which I find very judgemental, I do not know why this is relevant and would obviously be his dads not some random person off the street.

My mum has seen this same doctor twice for mental health reasons after trying to take her life several times, to which she has had the same cold attitude. Refusing sick notes and refusing to correct the ones she has done wrong because she “has other patients waiting”, telling her the wrong information, not being very supportive.

Both my mum and I have left the appointments feeling more stressed and frustrated. This specific doctor should not be practicing with the attitude she has.

Review 3 of 28

1 star 1 year ago

this place needs to be closed down as soon as possible because it is an absolute and utter joke of a surgery it’s so bad I don’t understand how it’s still open and how those people still have a job in there absolutely disgusting and shocking words can not describe how I feel and I don’t even want to use the real language on how I would like to describe this place and the staff and even the doctors!!! stay away from this place find a different surgery!!!

Review 4 of 28

1 star 1 year ago

Waiting for a call back between 2:30 and 5 30 no call came just a voice mail tried to ring back was to late they said I have to start again tomorrow WHAT A WAST OF ADAY. WILL GO TO THE CHEMIST INSTEAT MAYBE ILL HAVE MORE LUCK DO NOT USE THIS PLACE.

Review 5 of 28

1 star 2 years ago

Had ear issue. Given drops and sent to pharmacy. Did this. Lovely man in Lansdales had a very good check and found small infection. Advised to give details to G P so I could be given medication. Two weeks for appointment. Had appointment. Could not find infection but some wax. Given more drops and sent back to pharacy. Then I went to get drops to find perscription had not been sent. The reason being the doctor I met was actually a paramedic who can not sign perscriptions. Well would have been nice to be told who I was seeing and to ring to check medication was ready. I am very worried for people who have more serious issues. I will say though the flue jab walk ins were very well run.

Review 6 of 28

1 star 2 years ago

Rude reception staff, impossible to get an appointment, prescriptions deliver late, not at all, or to apparently random pharmacies.

Review 7 of 28

1 star 2 years ago

Deny your symptoms and don’t listen even though they only do phone appointments still! Had to go to A&E eventually. People are going to get seriously ill unless they start doing their jobs properly and see people. Maybe actually listen too.

Review 8 of 28

2 stars 2 years ago

Was brilliant but the last gone 5 years has got worse and worse, terrible reception staff not often helpful not like the past staff, all the good Doctors are leaving or left, none existent diabetic clinics and checks, my wife is house bound and they don’t bother with any medical checks, even the last COVID jab was out of date, far too busy as well now.

Review 9 of 28

1 star 2 years ago

This surgery has gone downhill!

I have been trying to get an appointment for my 5 years old child for last 2 months.. lets starts with this.. you call in the morning , to find out you are 28th on the line .. that’s fine, expected. Then after 80 min someone pick up the phone and without asking any questions tells you to call next day as there is no appointments available.. and like this for over 2 weeks !!

When we finally said we will complain, space appeared but of course in 3 weeks time and ONLY a phone call from GP .. we took it.

I have received a phone call today from Carrington surgery saying the appointment is now cancelled, ( funny part) call on Friday to re-schedule. Lady on the phone m very rude, no manners at all ! wouldn’t even let me talk !! Only when I ask for her name and complain policy she found me possible to attend slot ! This surgery is a joke – stay away.

[Some content withheld in accordance with our Comments Policy]

Review 10 of 28

1 star 5 years ago

Doctors don’t listen to your concerns and questions. I’ve experienced a doctor complaining at length about the NHS (when I was in pain needing treatment) and another who wouldn’t listen to my concerns or even examine me.

Review 11 of 28

2 stars 6 years ago

The past year has been a nightmare for me.

I believe that going to this surgery, you never know how useful it’s going to be. I have been told to make appointments for a few weeks time for a follow up before, only for the receptionists to insist that I call on the day. I’ve had a doctor tell me, “You should have booked a double appointment.”, (you can book double appointments?! Did not know that!) but then when I try and book a double appointment in advance the receptionists insist that I call up on the day from 8:30am. It’s like nobody talks to each other. It’s impossible to get a double appointment on the day, because EVERYBODY calls up on the day!

There are some lovely doctors that do genuinely seem to care, but everybody wants them so you can only get them if you’re lucky. I feel like I’ve been neglected by this surgery. Yes, I’ve had a lot of issues. But most of them are connected, and if I’d had one doctor listen to me about all of them, then those connections might have been made and I wouldn’t be still needing appointments now.

Review 12 of 28

4 stars 7 years ago

I have not visited my GP in a number of years, and like a lot of other people, had heard stories of how it took at least three weeks to get an appointment.

I need to have my coil replaced. I went to the surgery and asked for an appointment and was given a telephone appointment with the GP within a week. I was also given an appointment for a cervical smear within two weeks with the practice nurse. This more than met my expectations.

Review 13 of 28

5 stars 8 years ago

After finding a lump the doctors where extremely fast moving and got me into the breast clinic within 3 days.cant thank then enough .

Review 14 of 28

5 stars 8 years ago

My husband and I have been with the practice for over 20 years and have always found the doctors and receptionist very helpful and caring

Review 15 of 28

3 stars 8 years ago

[Withheld in accordance with our Comments Policy]

Review 16 of 28

4 stars 8 years ago

They offer a good all-round service.

Review 17 of 28

5 stars 8 years ago

The midwifery service offered at this practice is excellent, the receptionists are brilliant and I have always managed to get a same-day appointment.

Review 18 of 28

5 stars 8 years ago

I have always managed to get a last-minute appointment which is excellent.

Review 19 of 28

4 stars 8 years ago

The appointment system is very inconvenient. You should be able to book ahead.

Review 20 of 28

5 stars 8 years ago

The quality of care is excellent and the GP’s are friendly and thorough.

Review 21 of 28

4 stars 8 years ago

It would be great to have more follow up after blood tests after receiving results.

Review 22 of 28

4 stars 8 years ago

Continuity of doctors is bad- I rarely see the same doctor. The overall service is good though.

Review 23 of 28

4 stars 8 years ago

Takes a long time to get appointment, and at times you can’t get an emergency appointment.

Review 24 of 28

5 stars 8 years ago

The practice offers good GP’s and it is never hard to get an appointment.

Review 25 of 28

5 stars 8 years ago

The GP’s are always great and I have never had any problems.

Review 26 of 28

2 stars 8 years ago

This surgery does not listen to the patients needs and they are very slow to make a diagnosis

Review 27 of 28

4 stars 8 years ago

I experience a good all-round service.

Review 28 of 28

3 stars 8 years ago

The surgery needs more efficiency. For example, it would be nice to have follow-up calls after blood tests.


Rate and review this service

Your name and email address and other identifying information will not be published but will be stored in accordance with our privacy policy. Required fields are marked with an asterisk.

All reviews are checked against our comments policy before they are published.

Reviews are public and shared with the service. If you include names, dates or detailed health/case information the service may be able to identify the person receiving care.

We may not publish reviews if they contain:

  1. information relating to a 3rd party where there is no clear relationship to the reviewer
  2. abusive, derogatory, or offensive language
  3. criticism referencing a named individual
  4. statements that could be potentially libellous such as an accusation of malpractice (e.g. misdiagnosis)
  5. references to or criticism of other reviews
  6. details of an obviously contentious situation or on-going complaint

More about how we handle comments and reviews

Choose from 1 to 5 stars.

Reviews are public and shared with the service. If you include names, dates or detailed health/case information the service may be able to identify the person receiving care.

If you don't know the exact date a year and month is helpful!


Your contact details

If you would like us to contact you about your feedback, please provide your details below. You can also contact us directly.

Privacy

Please review our privacy policy. By completing this form, you agree that you have read and understood the privacy information provided, and confirm you are over 18.

Subscribe to the Healthwatch Bucks email newsletter