Street address 19 Priory Road
08444 996 988
Public ratings and reviews
If Carrington House Surgery would like to respond to any of the comments, email firstname.lastname@example.org
Deny your symptoms and don’t listen even though they only do phone appointments still! Had to go to A&E eventually. People are going to get seriously ill unless they start doing their jobs properly and see people. Maybe actually listen too.
Was brilliant but the last gone 5 years has got worse and worse, terrible reception staff not often helpful not like the past staff, all the good Doctors are leaving or left, none existent diabetic clinics and checks, my wife is house bound and they don’t bother with any medical checks, even the last COVID jab was out of date, far too busy as well now.
This surgery has gone downhill!
I have been trying to get an appointment for my 5 years old child for last 2 months.. lets starts with this.. you call in the morning , to find out you are 28th on the line .. that’s fine, expected. Then after 80 min someone pick up the phone and without asking any questions tells you to call next day as there is no appointments available.. and like this for over 2 weeks !!
When we finally said we will complain, space appeared but of course in 3 weeks time and ONLY a phone call from GP .. we took it.
I have received a phone call today from Carrington surgery saying the appointment is now cancelled, ( funny part) call on Friday to re-schedule. Lady on the phone m very rude, no manners at all ! wouldn’t even let me talk !! Only when I ask for her name and complain policy she found me possible to attend slot ! This surgery is a joke – stay away.
[Some content withheld in accordance with our Comments Policy]
Doctors don’t listen to your concerns and questions. I’ve experienced a doctor complaining at length about the NHS (when I was in pain needing treatment) and another who wouldn’t listen to my concerns or even examine me.
The past year has been a nightmare for me.
I believe that going to this surgery, you never know how useful it’s going to be. I have been told to make appointments for a few weeks time for a follow up before, only for the receptionists to insist that I call on the day. I’ve had a doctor tell me, “You should have booked a double appointment.”, (you can book double appointments?! Did not know that!) but then when I try and book a double appointment in advance the receptionists insist that I call up on the day from 8:30am. It’s like nobody talks to each other. It’s impossible to get a double appointment on the day, because EVERYBODY calls up on the day!
There are some lovely doctors that do genuinely seem to care, but everybody wants them so you can only get them if you’re lucky. I feel like I’ve been neglected by this surgery. Yes, I’ve had a lot of issues. But most of them are connected, and if I’d had one doctor listen to me about all of them, then those connections might have been made and I wouldn’t be still needing appointments now.
I have not visited my GP in a number of years, and like a lot of other people, had heard stories of how it took at least three weeks to get an appointment.
I need to have my coil replaced. I went to the surgery and asked for an appointment and was given a telephone appointment with the GP within a week. I was also given an appointment for a cervical smear within two weeks with the practice nurse. This more than met my expectations.
After finding a lump the doctors where extremely fast moving and got me into the breast clinic within 3 days.cant thank then enough .
My husband and I have been with the practice for over 20 years and have always found the doctors and receptionist very helpful and caring
[Withheld in accordance with our Comments Policy]
They offer a good all-round service.
The midwifery service offered at this practice is excellent, the receptionists are brilliant and I have always managed to get a same-day appointment.
I have always managed to get a last-minute appointment which is excellent.
The appointment system is very inconvenient. You should be able to book ahead.
The quality of care is excellent and the GP’s are friendly and thorough.
It would be great to have more follow up after blood tests after receiving results.
Continuity of doctors is bad- I rarely see the same doctor. The overall service is good though.
Takes a long time to get appointment, and at times you can’t get an emergency appointment.
The practice offers good GP’s and it is never hard to get an appointment.
The GP’s are always great and I have never had any problems.
This surgery does not listen to the patients needs and they are very slow to make a diagnosis
I experience a good all-round service.
The surgery needs more efficiency. For example, it would be nice to have follow-up calls after blood tests.
Rate and review this service