Street address Minniecroft Road

08444 773 580

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Public rating:

Rated 2.7 out of 5 by 20 people

Public ratings and reviews

If Burnham Health Centre would like to respond to any of the comments, email

Review 1 of 20

1 star2 weeks ago

Same experience as others. I’ve been trying to book an appointment for two weeks now and can’t.

Review 2 of 20

1 star3 months ago

I have been working myself in the health and social care field for the past nearly 20 years in different parts of the country, but honestly, I haven’t seen such a poor practice anywhere. Its impossible to arrange appointments, the system is a joke, both phone line and patient access. You are asked to be on the phone for hours to be told at the end that no appointments are left. They literally have no appointments to offer to the patients that they agreed to register and provide healthcare.

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Review 3 of 20

3 stars7 months ago

Dr Razac has been amazing. Listens and advises patient appropriately.

Review 4 of 20

3 stars8 months ago

Difficult to get through on the phone to make appointments
They have a patients access website but no possible to make appointments using this
Only repeat prescription requests which are always dealt with promptly

Review 5 of 20

1 star9 months ago

Receptionists rude and unhelpful, also do not know how to wear face masks properly during a pandemic.
Extremely difficult to see a GP or even talk to one over the phone.
They don’t tell you when your blood test results come back and so you have to call them every day to check (with a 45 minute wait on hold too).
Zero compassion.
Absolutely unacceptable.

Review 6 of 20

3 stars9 months ago

I tried to book for blood tests as feeling tired and dizzy no chance to speak to a doctor. I Was told its because they are building new flats and houses and there were to many people in the area, for burnham health centre, I can Google for private blood tests if I want!

Review 7 of 20

1 star10 months ago

Been trying to get through to reception for over a year now. Can never get through. Ridiculous. The government need to do an enquiry!

Review 8 of 20

5 stars11 months ago

If there are better GP’s anywhere else in the SE of England, I’ve yet to hear of them. I would be dead without the help of the remarkable people at this practice.

Review 9 of 20

3 stars12 months ago

Doctor too busy, don’t care. Care for 25 years, no don’t care, cost surgery too much.

Review 10 of 20

3 stars1 year ago

Please improve the appointment service.

Review 11 of 20

3 stars1 year ago

I witnessed one of the receptionists being really rude to an elderly patient . She has not been working there long and has also been rude to others on the phone

Review 12 of 20

2 stars1 year ago

Signed off from work, have had to repeatedly ring the surgery for over a week and a half to check on a sick note extension request and have constantly been given inaccurate and misleading information by several receptionists – it is clear they are not all trained on the process. It is impossible to immediately get through to a trained operator and you are forced to wait in a queue for over half an hour before your call connects. Appointments are also incredibly hard to come by. Very poor continuity of care.

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Review 13 of 20

5 stars2 years ago

My daughter had been ill for several weeks. They fitted her in after a telephone call and saw her the same day. Great service – lovely doctors!

Review 14 of 20

2 stars2 years ago

Very up and down service. Sometimes excellent (have been able to squeeze me in at short notice, Most Dr’s are very nice), sometimes terrible (lost my prescription – sent my prescription to Bristol!, Dr referral letter didn’t materialise, Checked me in for a midwife appointment and then after 40 minutes of waiting they came and told me she was off sick that day!!)

Review 15 of 20

2 stars4 years ago

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Review 16 of 20

2 stars4 years ago

Had to wait 3 weeks for ECG in August 2017.
Never get through on the telephone or to make appointment on internet as preferred doctor never available.

Review 17 of 20

2 stars4 years ago

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Review 18 of 20

2 stars5 years ago

I was referred to have a kidney ultrasound scan a few months ago and I never received any letter or call since then. Very disappointing.

Review 19 of 20

5 stars5 years ago

It was my first time in the surgery without my mum and I was really nervous but when i got into the room The Gp was really kind and said not to worry withes 7 mins he had refereed me to a hearing clinic. By then i had calmed down and he explained that its okay to be nervous i was as well

Review 20 of 20

5 stars5 years ago

It would be nicer to see GP’s spending longer with the elderly patients and having a little more patience with them.

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