Street address Unit 2, The Merlin Centre
Cressex Business Park, Lancaster Road
High Wycombe
HP12 3QL

03339 992 586

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Public ratings

Last 12 months:

Rated 2 out of 5 by 1 person

Overall:

Rated 3.4 out of 5 by 20 people


Public ratings and reviews

If Buckinghamshire Musculoskeletal Integrated Care Service (Practice Plus Group) would like to respond to any of the comments, email info@healthwatchbucks.co.uk

Review 1 of 20

2 stars 4 weeks ago

It is not integrated.
Guess it depends if it is for an on going condition and what type of treatment is needed.
Been going back and forth to GP wasting their time & going on multiple waiting lists eg. referral for scan, results sent to GP includes consultants report but have to get GP appointment so they can refer back to same organisation who then get a physio to triage, who then put on waiting list for orthopaedic consultant waiting list.

The ‘mandatory’ exercise classes may be useful for some that cannot afford their own exercise classes and are able to get to the classes (over an hour away for me)

Review 2 of 20

5 stars 2 years ago

always an excellent experience and the care and professionalism of the staff is second to none

Review 3 of 20

2 stars 2 years ago

Slapdash physio. Rude bookings clerk. Excellent diagnostics but you’d be better to take the scan results and get yourself sorted privately.

Review 4 of 20

2 stars 3 years ago

I waited eight weeks for my appointment which was not a problem but when I got there was told they didn’t have any of my medical records but could get them the following day when they were at a different location and I wouldn’t be there. The person who examined me had never heard of the operation I had on my foot even though it is a common one so I had to explain this to them even though this is supposed to be a musculoskeletal facility with trained staff. I was told I needed a scan and the chap went off to arrange one but came back a few minutes later to say he would have to let me know at some later date even though we were in the same building as the scanner. So even though it was acknowledged that there is a problem with my foot which is causing serious problems and pain I am back to where I was eight weeks ago.

Review 5 of 20

3 stars 3 years ago

I waited 2 months for appointment for back pain, had a very brief appointment & an even briefer phone call which I had to insist on. I rang several times to get the result of an MRI scan, and was eventually told I had been discharged to a local hospital. There was no letter, no phone call & certainly no consultation, I was simply told I would have to be re referred & wait another 2 months to be seen for the same problem !

Buckinghamshire Musculoskeletal Integrated Care Service (Practice Plus Group) responded:

I am very sorry that you have not been happy with the appointments and lack of communication you have had from the service. I am more than happy to look into this, please feel free to call us on 0333 9992586 or email us on practiceplusgrp.bucks-music@nhs.net

Review 6 of 20

1 star 3 years ago

I had an appt , booked months in advance. Was told the usual person was on annual leave but that someone else could perform the steroid injection I needed in my shoulder but when I got there, which cost me £6 in a taxi fare, then a 45 min walk home as couldn’t afford to pay out twice for a taxi but didn’t even get my injection. I am fuming ! Receptionists need to know what they’re talking about and if this person wasn’t able to do what I asked then they should have rung me to tell me that and then I wouldn’t have bothered going!!

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Buckinghamshire Musculoskeletal Integrated Care Service (Practice Plus Group) responded:

I am very sorry to hear that you were not able to have the injection that was planned for your shoulder. I am happy to look into what has happened on this occasion and to re-book your appointment. Please feel free to contact us on 03339992586 so that we can help you. Again, please accept our apologies for the inconvenience.

Review 7 of 20

4 stars 3 years ago

The service you got was amazing

Review 8 of 20

5 stars 4 years ago

I could not attend my long awaited (9 months) consultant appointment following an MRI scan in March 2019 for problems with my neck. HOWEVER.
I had a telephone appointment with the Pain Clinic consultant and we agreed what course of action I would like to take – ideally for a physio to give me specific advice on an exercise program to help strengthen my neck and prevent further deterioration. I assumed that nothing more would happen until lockdown is lifted. But the consultant wrote to my GP who, unbeknown to me, made the referral. I got a phone call, out of the blue, from a physiotherapist at the Musculo Skeletal service. He was fantastic. He had read my file and knew my situation. He asked me questions and listened intently to my answers. I felt supported and encouraged. He designed a tailor made exercise program to compliment what I am already doing and emailed it through to me. He has given me an “open appointment” for 6 months so that I can get back in touch if I have any concerns or questions. I would never have imagined that a telephone consultation could be so good. I am really pleased. Thank you!

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Review 9 of 20

1 star 4 years ago

I was told I could book my last appointment for March as I would be on holiday in February 20, when the appointment was due. When I returned from holiday I was unwell and did not ring for appointment, straight away and waited until I well enough to call. However, I had been trying to call for a few days from end of Feb/beginning of March to book my last appointment, but when I finally got through I was told I was discharged back in February, I was not contacted before I was discharged to see if I wanted my last appointment. My complaint is that before they ‘discharge’ you they should try and call you to book your last session! Very bad practice as far I am concerned!!

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Review 10 of 20

5 stars 5 years ago

I used the service 3 times for muscle issues in my glutes and muscles in my neck.
They have more time than the doctors. They are hands on and understand. Clare an advanced physio is particularly good.

Review 11 of 20

5 stars 5 years ago

The Physio was great, sympathetic, explained exercises very well. Very easy to make appointments.

Review 12 of 20

5 stars 5 years ago

I received the most fantastic service… punctual, friendly and really supportive. The best of the NHS.

Review 13 of 20

2 stars 5 years ago

Initial appointment made promptly but follow up poor..At first appointment I was given a sheet of exercises but physio did not have time to demonstrate or go through them . At second appointment he did not remember me , asked if exercises had worked and then disappeared to get permission for me to have an ultra sound scan. This took 15 mins and was the end of that appointment. After scan I was discharged by physio by phone. I was not sent copy of discharge letter but when I eventually got it from GP it said that I had refused a referral to the pain clinic which is untrue as this had never been offered. I felt felt part if a tick box exercise rather than any attempt to resolve my problems which are ongoing

Review 14 of 20

1 star 5 years ago

I have this morning had to cancel my appointment. However, I fail to understand why I am required to give a reason for cancelling. It is enough that I have the courtesy and good sense to cancel the appointment. The reason for cancelling is a private matter and it is not necessary for me to have to divulge my personal business.

Review 15 of 20

5 stars 7 years ago

I was seen promptly by the very kind Becky. She listened carefully to what I had to say and gave me good clear guidance on what I should do next. All in all a very positive experience.

Review 16 of 20

5 stars 7 years ago

Excellent service once they had received a referral for an MRI scan. However, the pathway to the referral is long and arduous. Can someone please explain why my GP cannot refer me for an MRI or to an orthopaedic consultant. I have fought the system all the way so far and although the MRI results were inconclusive I still had to insist on a referral to the orthopaedic consultant. Nearly 3 months down the line I still don’t know what’s wrong with my knee.

Review 17 of 20

3 stars 7 years ago

Have to wait in all day for them to ring you for appt.!
Wrong information given (told I did not need to be driven home but I did) This information not given verbally neither is it stated on the paperwork. No information given as to who the various professionals are or their roles. With injections have to go back to GP, who now has a 21 day wait for appointment, although the GP states 12 days!

Review 18 of 20

5 stars 8 years ago

I find the MuSIC service efficient, professional, and kind. My only complaint is that I have a condition which has needed regular injections into the knee, and presumably will again, yet I have to go back to the GP to be referred to the service every time. This seems a real waste of my GP’s time.

Review 19 of 20

1 star 8 years ago

Almost impossible to get an answer from any phone number and did NOT provide my GP with the Report they requested (and I haven’t seen it either!).

Review 20 of 20

5 stars 8 years ago

Joe the physio I was refereed to from The Practice, Prospect House, Great Missenden, knew his stuff and recommended some stretching exercises that really worked. Top notch treatment from a young man new in post! Inspiring to see this service.


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