Street address Colonel Grantham Avenue
01296 310 940
Public ratings and reviews
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Always provide the support required and in a timely manner. Not under any more pressured than other
Been with the surgery for 10 years now and never had any problems with them, always got an appointment when needed and both my children have been seen quickly if needed also, staff always helpful and friendly too. Sometimes the dr/nurses run late but that’s to be expected when they are only given 10 minutes per patient.
Absolutely dread calling or visiting the practice.
The reception staff are inpolite, extremely rude and overall unhelpful.
Overall staff are friendly and welcoming and do all they can to help. However I had an ongoing issue that required investigations and referrals which then got lost so had to be re-referred (not their fault I know) but every time I needed an appointment, as it was deemed important I see someone quickly, I ended up seeing someone different and had to re-explain the symptoms and issues each time. It would be nice to be able to see the same person who already knows the issue.
Always able to get a same day appointment, not always on time but what GP practice is? The doctors are very welcoming and the reception staff are brilliant nothing is ever to much trouble! Been with the practice for nearly 8 years, I’ve worked with the GP’s within the care sector and they are always professional, caring and on the end of the phone. My kids are always made at ease when visiting. Would be great for them to have an actual building where they currently are and not move over to Berryfields!
My GP is very good. However there is a long waiting time before the appointment, so the practice could improve on this.
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