Street address Brentwood Way
Aylesbury
HP21 7TL

01296 330 330

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Public rating:

Rated 2.8 out of 5 by 16 people

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Public ratings and reviews

If Westongrove Partnership – Bedgrove Surgery would like to respond to any of the comments, email info@healthwatchbucks.co.uk

Review 1 of 16

2 stars3 weeks ago

The receptionists at Bedgrove Surgery have an appalling attitude, and need to be trained in how to talk to patients.

Review 2 of 16

4 stars2 months ago

I feel the service has greatly improved and much better organised.
Doctors and receptionists are polite and friedly.
However nurses taking blood sample at aston clinton could do with a bit more patience.

Review 3 of 16

2 stars3 months ago

The low rating is in respect of the reception staff – incredibly obnoxious – and rude and unsympathetic even a simple ‘I’m sorry’ isn’t in [their] vocabulary – all traits not acceptable when dealing with the general public!
I should probably move to a different surgery but been with Wendover for 20 years! The Doctors however I have really only ever had good experiences with.

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Review 4 of 16

3 stars5 months ago

Worst website I’ve ever used. Impossible to make an appointment. When I try to request a repeat prescription, just go round and round in circles. Keep getting “This page is no longer available”. Will have to visit surgery and hand in repeat prescription request after the weekend.
Why co they keep closing for “staff training”? Is it just an excuse to close and be even less available? God help anyone who is critically ILL.

Review 5 of 16

2 stars1 year ago

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Review 6 of 16

1 star2 years ago

Inexplicably rude reception staff, to the extent that their hostility undermines the provision of a safe level of care. This is backed up by obnoxious practice management, antiquated administration processes and woeful online services. Finally, it’s near impossible to actually get an appointment with a doctor. An all round fail.

Review 7 of 16

5 stars4 years ago

I rang for an appointment, Received an appointment that day with the nurse in Wendover as I was happy to attend there, received excellent care from the Practice nurse Caroline. I am now starting to recover. Thankyou for our wonderful health service.

Review 8 of 16

1 star5 years ago

I phone on the behalf of a family member who needs to see the practice nurse. Family member had already spoken to reception who couldn’t offer her an appointment until Friday morning……. unfortunately not acceptable due to the issue that was presenting and the high pain levels experiencing. One particular receptionist was extremely abrupt and didn’t listen to what my family member was saying and I had the same issue when I called. Instead cutting me off mid sentence and continuing to talk over me.
If you choose to work in a GP surgery then it is paramount for you to have people skills and good communication skills. I’m absolutely livid and will be writing a formal complaint.

Review 9 of 16

2 stars5 years ago

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Review 10 of 16

4 stars5 years ago

The receptionists are sometimes fairly rude and appointments are scarce. However, they have always seemed to at least try and fit me or my family in.

Review 11 of 16

3 stars5 years ago

The online service is terrible and it appears that the doctor’s knowledge is as well. The receptionists are quite rude as well.

Review 12 of 16

4 stars5 years ago

the receptionists are quite rude and could do with some training in healthcare.

Review 13 of 16

5 stars5 years ago

I rarely visit my GP but when I needed an emergency appointment I managed to receive one on the day which is excellent.

Review 14 of 16

2 stars5 years ago

The care that I have received from GP’s is excellent however, the receptionists are less than friendly and getting an appointment is very difficult.

Review 15 of 16

1 star5 years ago

It is very difficult to get an appointment.

Review 16 of 16

3 stars5 years ago

Always have to wait 30 minutes+ for your appointment they are never on time. Receptionists always seem miserable and are intimidating. You can never book an appointment for a few days time as they are always fully booked so if you want to see a doctor you have to ring on the day and take an emergency appointment. Receptionists always then ask are you sure you need to be seen today and you have to say yes otherwise they tell you to ring back in a few days and they still can’t offer you an appointment. GPs/nurses though once you get in are very good.


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