Street address Brentwood Way
HP21 7TL

01296 330 330

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Public rating:

Rated 2.8 out of 5 by 11 people

Public ratings and reviews

If Westongrove Partnership – Bedgrove Surgery would like to respond to any of the comments, email

Review 2 of 12

1 star4 months ago

Inexplicably rude reception staff, to the extent that their hostility undermines the provision of a safe level of care. This is backed up by obnoxious practice management, antiquated administration processes and woeful online services. Finally, it’s near impossible to actually get an appointment with a doctor. An all round fail.

Review 3 of 12

5 stars2 years ago

I rang for an appointment, Received an appointment that day with the nurse in Wendover as I was happy to attend there, received excellent care from the Practice nurse Caroline. I am now starting to recover. Thankyou for our wonderful health service.

Review 4 of 12

1 star4 years ago

I phone on the behalf of a family member who needs to see the practice nurse. Family member had already spoken to reception who couldn’t offer her an appointment until Friday morning……. unfortunately not acceptable due to the issue that was presenting and the high pain levels experiencing. One particular receptionist was extremely abrupt and didn’t listen to what my family member was saying and I had the same issue when I called. Instead cutting me off mid sentence and continuing to talk over me.
If you choose to work in a GP surgery then it is paramount for you to have people skills and good communication skills. I’m absolutely livid and will be writing a formal complaint.

Review 5 of 12

2 stars4 years ago

[Withheld in accordance with our Comments Policy]

Review 6 of 12

4 stars4 years ago

The receptionists are sometimes fairly rude and appointments are scarce. However, they have always seemed to at least try and fit me or my family in.

Review 7 of 12

3 stars4 years ago

The online service is terrible and it appears that the doctor’s knowledge is as well. The receptionists are quite rude as well.

Review 8 of 12

4 stars4 years ago

the receptionists are quite rude and could do with some training in healthcare.

Review 9 of 12

5 stars4 years ago

I rarely visit my GP but when I needed an emergency appointment I managed to receive one on the day which is excellent.

Review 10 of 12

2 stars4 years ago

The care that I have received from GP’s is excellent however, the receptionists are less than friendly and getting an appointment is very difficult.

Review 11 of 12

1 star4 years ago

It is very difficult to get an appointment.

Review 12 of 12

3 stars4 years ago

Always have to wait 30 minutes+ for your appointment they are never on time. Receptionists always seem miserable and are intimidating. You can never book an appointment for a few days time as they are always fully booked so if you want to see a doctor you have to ring on the day and take an emergency appointment. Receptionists always then ask are you sure you need to be seen today and you have to say yes otherwise they tell you to ring back in a few days and they still can’t offer you an appointment. GPs/nurses though once you get in are very good.

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