Street address Amersham Health Centre
Chiltern Avenue
Amersham
Buckinghamshire
HP6 5AY

01494 434 344

Visit their website

Public rating:

Rated 4.3 out of 5 by 17 people


Public ratings and reviews

If Amersham Health Centre would like to respond to any of the comments, email info@healthwatchbucks.co.uk

Review 1 of 17

5 stars3 months ago

I have had occasion to contact the surgery twice during lockdown on matters not related to covid-19. I have found the receptionists who answer the phone very helpful and reassuring in an unhurried way. I felt treated as an individual who the receptionist was doing their best to help.

Review 2 of 17

1 star5 months ago

The level of care has significantly deteriorated in the last year. Doctors and the Nurse are not interested in helping you during your appointment but are generally rude, act as if they can’t be bothered and just fob you off. The reception staff are however extremely helpful but the medical staff would be sacked in a business environment for such a poor level of service and attitude.

Review 3 of 17

5 stars2 years ago

Really appreciate the service provided using emergency 111. It prevented a repeat Sepsis occurance. Very pleased with Dr. Bailey’s assessment and treatment, also the polite assistance from the staff at the Amersham Health Centre.

Review 4 of 17

5 stars4 years ago

I have rarely had trouble getting an appointment on the day I call for any of my family. On my last visit I saw a nurse and a doctor for different issues , was not only fitted on day of call in but both next to each other appointments. Topping that , on seeing the doctor at 5 on a Friday eve , I had a call on Monday from the hospital out patients to book a follow up from that issue. Great practice with great staff at every level.

Review 5 of 17

3 stars4 years ago

It’s almost impossible to get an appointment although when you do the doctors are generally pretty helpful and nice.
However the receptionists are downright rude! They think that they are medically trained and question you relentlessly before agreeing to make you an appointment. I’m a nurse myself and know that I do not have to give any details to them but this is always a fight to get them to make an appointment.
I would encourage the health centre to retrain their front of house staff

Review 6 of 17

5 stars4 years ago

I have been with the health centre from the day I was born, I cannot fault their care over the years for all of my medical issues. I now have children of my own and the treatments and care we have received from the doctors and nurses is impeccable, I love the same day appointment system and the ladies in the pharmacy are amazing and knowledgeable too!!!

Review 7 of 17

4 stars4 years ago

I have also struggled in getting through to make appointments, as the phone lines don’t open until eight thirty a.m, tricky if you need to be in work before then. However, once you get an appointment, the doctors I have seen in the past year have all been extremely helpful, some doing their utmost to fit in review appointments around my work schedule, and they have all really taken the time to get to the bottom of health issues.

Review 8 of 17

5 stars4 years ago

I get the impression that they are always trying to improve and work WITH people which is great.

Review 9 of 17

4 stars4 years ago

When I ring to get an appointment it is very hard to get through and by the time I succeed there are not many appointments left. I appreciate how they have a good play area for children though.

Review 10 of 17

4 stars4 years ago

I managed to get registered with this practice very quickly which was convenient and they are good so far!

Review 11 of 17

5 stars4 years ago

I have always received a good quality of care from this practice and I am happy to send my family here.

Review 12 of 17

5 stars4 years ago

This practice has provided me with excellent care and are very helpful. They are limited when it comes to consultants.

Review 13 of 17

4 stars4 years ago

They offer a good all-round service but more appointments need to be made available at times that are suitable for working people.

Review 14 of 17

4 stars4 years ago

The GP’s are very friendly. It would help if they could reinstate the text reminder service.

Review 15 of 17

4 stars4 years ago

Good service offer d f I’m GP. However, the appointment system is terrible. The same-day booking system means that the patient is forced to wait on the phone for a long time early that morning, often to find that there are no appointments left. There is also no doctor allocation, which lacks the personal touch often necessary in a GP.

Review 16 of 17

5 stars4 years ago

Well staffed and always on time for appointments

Review 17 of 17

5 stars4 years ago

Appointment made for the same day and easy to get a subsequent appointment, at a time convenient to me, the following week. Reception staff very pleasant at the desk and later on the phone when the appointment had to be rearranged. The doctor was very friendly and effective medication was prescribed.


Rate and review this service

Your name and email address and other identifying information will not be published and will be stored in accordance with our privacy policy. Required fields are marked with an asterisk.

Please tell us what happened and make suggestions for improvements. Please do not include any personal information like names, dates or detailed health information.


Your contact details

If you would like us to contact you about your feedback, please provide your details below. You can also contact us directly.

Privacy

Please review our privacy policy. By completing this form, you agree that you have read and understood the privacy information provided, and confirm you are over 18.

Subscribe to the Healthwatch Bucks email newsletter