Street address Amersham Health Centre
Chiltern Avenue
Amersham
Buckinghamshire
HP6 5AY

01494 434 344

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Public rating:

Rated 3.6 out of 5 by 24 people


Public ratings and reviews

If Amersham Health Centre would like to respond to any of the comments, email info@healthwatchbucks.co.uk

Review 1 of 24

5 stars3 months ago

I visited with my elderly father on 14th April. Despite the challenges that the staff are currently working with (clinics and waiting rooms run from portacabins), we were treated in a courteous and helpful manner by everyone we encountered. This included the reception staff, someone who guided us to the correct place (a volunteer, I think), a nurse and a GP. I felt they went above and beyond what was expected, in terms of accommodating our needs. The staff should be thanked for helping to improve patient experience at what can be a stressful time.

Review 2 of 24

1 star3 months ago

Was on the phone for 1 hour 10 minutes this morning, 55 minutes of that being told I was caller “Number 1”, only to be told by an automated message that no appointments are available. Disgraceful service.

Review 3 of 24

2 stars9 months ago

This is specifically about the appointment booking system. The staff are always willing to help where they can.

Trying to get an appointment is very difficult. This clinic was once a dream to use but now there is significant wait on the automated phone system. Today I waited in a queue for 35 minutes of 30+ people to be informed via an automated message that all appointments had been taken for the day and to call back tomorrow. There was no option to choose an appointment at a later date, only a referral to an app, which I am unaware of!

The thought of having to go through this again tomorrow and have the same response is a worry and with this in mind I will be registering with a private practice today because my condition just cannot wait. COVID of course has had an impact on the public’s health and the services we use, but this appointment system, at this clinic needs a complete overhaul with the patient at the heart of the solution. Currently, I am sad to say this is not the case. Come on Amersham Clinic, this has been going on too long….

Review 4 of 24

2 stars10 months ago

This morning I attempted to make an appointment for a flu vaccination. I called the dedicated flu vaccination appointment option twice. I waited 15 mins the first time and waited for 35 minutes the second time, both without any response, then gave up. There was no recorded message just music played on a loop.

I then phoned the Amersham Health Centre phone number and spoke to a receptionist, who was helpful but said she was the only person on duty. I asked her if she knew if the dedicated flu phone number was manned or if there was a problem. She did not know but said she would pass on the message that the dedicated phone line was not being answered.

I then asked the receptionist if I could make a appointment for a flu jab, stating that I was asthmatic. The receptionist informed me that there were no flu clinics left for my category. She also said that further clinics would be set up.

This was a very frustrating and unsatisfactory experience. If there are no appointments left, please could a text message be send out to let people know. Could the dedicated phone line be redirected to appointments to ensure that at least the call is answered?

Review 5 of 24

1 star1 year ago

Never have any free appointments and you have to sit on hold for an hour to find out that once again there are no free appointments.

Amersham Health Centre responded:

We are sorry that you are having trouble booking an appointment to speak to a GP. As you are aware we have been running the Covid Vaccination Programme at Chesham Town Hall for the population of Amersham and Chesham. This has reduced our workforce considerably during this time.
We are also experiencing an increase to our inbound calls by 40% and receive over 12,000 calls a moment and some relating to the Covid vaccine.
We also understand how frustrating it is for our patients who trying to get through to book an appointment, hence offering more appointments to be available to book online via Patient Access and Ask NHS. Ask NHS is a triage service which can be downloaded on to your smart device or used through our website amershamhealthcentre.co.uk.
Review 6 of 24

1 star1 year ago

Extremely outdated and poor service of using phone calls to the surgery to book appointments. All routine appointments are usually booked up by 8:45am by the earliest. Extremely poor service from the GP considering this has been the case throughout the pandemic and other GP surgeries across the country have chosen to use online applications such as “AskmyGP” to make sure appointments are available throughout the day. I wouldn’t even give one star to this surgery

Amersham Health Centre responded:

We are sorry that you are having trouble booking an appointment to speak to a GP. As you are aware we have been running the Covid Vaccination Programme at Chesham Town Hall for the population of Amersham and Chesham. This has reduced our workforce considerably during this time.
We are also experiencing an increase to our inbound calls by 40% and receive over 12,000 calls a moment and some relating to the Covid vaccine.
We also understand how frustrating it is for our patients who trying to get through to book an appointment, hence offering more appointments to be available to book online via Patient Access and Ask NHS. Ask NHS is a triage service which can be downloaded on to your smart device or used through our website amershamhealthcentre.co.uk.
Review 7 of 24

2 stars2 years ago

Since lockdown the service has deteriorated from what was once a 5* experience.

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Review 8 of 24

5 stars2 years ago

I have had occasion to contact the surgery twice during lockdown on matters not related to covid-19. I have found the receptionists who answer the phone very helpful and reassuring in an unhurried way. I felt treated as an individual who the receptionist was doing their best to help.

Review 9 of 24

1 star2 years ago

The level of care has significantly deteriorated in the last year. Doctors and the Nurse are not interested in helping you during your appointment but are generally rude, act as if they can’t be bothered and just fob you off. The reception staff are however extremely helpful but the medical staff would be sacked in a business environment for such a poor level of service and attitude.

Review 10 of 24

5 stars4 years ago

Really appreciate the service provided using emergency 111. It prevented a repeat Sepsis occurance. Very pleased with Dr. Bailey’s assessment and treatment, also the polite assistance from the staff at the Amersham Health Centre.

Review 11 of 24

5 stars6 years ago

I have rarely had trouble getting an appointment on the day I call for any of my family. On my last visit I saw a nurse and a doctor for different issues , was not only fitted on day of call in but both next to each other appointments. Topping that , on seeing the doctor at 5 on a Friday eve , I had a call on Monday from the hospital out patients to book a follow up from that issue. Great practice with great staff at every level.

Review 12 of 24

3 stars6 years ago

It’s almost impossible to get an appointment although when you do the doctors are generally pretty helpful and nice.
However the receptionists are downright rude! They think that they are medically trained and question you relentlessly before agreeing to make you an appointment. I’m a nurse myself and know that I do not have to give any details to them but this is always a fight to get them to make an appointment.
I would encourage the health centre to retrain their front of house staff

Review 13 of 24

5 stars6 years ago

I have been with the health centre from the day I was born, I cannot fault their care over the years for all of my medical issues. I now have children of my own and the treatments and care we have received from the doctors and nurses is impeccable, I love the same day appointment system and the ladies in the pharmacy are amazing and knowledgeable too!!!

Review 14 of 24

4 stars6 years ago

I have also struggled in getting through to make appointments, as the phone lines don’t open until eight thirty a.m, tricky if you need to be in work before then. However, once you get an appointment, the doctors I have seen in the past year have all been extremely helpful, some doing their utmost to fit in review appointments around my work schedule, and they have all really taken the time to get to the bottom of health issues.

Review 15 of 24

5 stars6 years ago

I get the impression that they are always trying to improve and work WITH people which is great.

Review 16 of 24

4 stars6 years ago

When I ring to get an appointment it is very hard to get through and by the time I succeed there are not many appointments left. I appreciate how they have a good play area for children though.

Review 17 of 24

4 stars6 years ago

I managed to get registered with this practice very quickly which was convenient and they are good so far!

Review 18 of 24

5 stars6 years ago

I have always received a good quality of care from this practice and I am happy to send my family here.

Review 19 of 24

5 stars6 years ago

This practice has provided me with excellent care and are very helpful. They are limited when it comes to consultants.

Review 20 of 24

4 stars6 years ago

They offer a good all-round service but more appointments need to be made available at times that are suitable for working people.

Review 21 of 24

4 stars6 years ago

The GP’s are very friendly. It would help if they could reinstate the text reminder service.

Review 22 of 24

4 stars6 years ago

Good service offer d f I’m GP. However, the appointment system is terrible. The same-day booking system means that the patient is forced to wait on the phone for a long time early that morning, often to find that there are no appointments left. There is also no doctor allocation, which lacks the personal touch often necessary in a GP.

Review 23 of 24

5 stars6 years ago

Well staffed and always on time for appointments

Review 24 of 24

5 stars6 years ago

Appointment made for the same day and easy to get a subsequent appointment, at a time convenient to me, the following week. Reception staff very pleasant at the desk and later on the phone when the appointment had to be rearranged. The doctor was very friendly and effective medication was prescribed.


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