We produce a number of reports each year. The majority of these are the result of projects we have undertaken. We have a constant stream of projects underway and in development.
Our project priorities for 2019-20 are:
- Mental health and Wellbeing
- Adult Social Care
- Primary and Community Care (care closer to home)
We generate ideas for new projects in a number of ways.
Firstly, we use your feedback! We analyse the data we collect on a regular basis, looking for issues that stand out. Along side this data, we look at official statistics, to see if there is any overlap with what the public is saying. We also collect project suggestions directly from our own team, our Board, our Advisory Panel and our volunteers.
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Every three months the Advisory Panel reviews and verifies the suggested projects. The Advisory Panel works closely with our Chief Executive to choose which projects to Healthwatch Bucks will deliver. Projects with a big scope or budget must be approved by the Board of Directors.
Once a project has been approved it goes into our delivery schedule. In the past we have worked with a number of organisations on project delivery, including Bucks Mind, Talkback, seAp and the Carers Trust. We also have a project managers who oversee some of the small projects we work on. Occasionally, our volunteers have delivered entire projects.
On-going projects
We have been commissioned to deliver several other projects, in addition to the schedule of projects outlined above. These include the Dignity in Care project, which was commissioned by Bucks County Council. We have also been commissioned by Bucks Clinical Commissioning Group to support Patient Participation Groups in the county.
You can read more about the services we can provide in the client services section.
Recent reviews
Chequers Surgery (Dr M J Mitchell & Partners)
1 star
2 weeks ago
Most unhelpful with prescription services - do not allow prescriptions over the phone and ask patients to attend practice where they don't have a repeat slip to place a piece of paper in box outside the surgery. This service does not support the working, housebound and certainly does not support ...
Chiltern Adult Mental Health Team
1 star
3 weeks ago
I was not listened to, instead the nurse put words into mouth, and made me feel uncomfortable the whole time I was there. It felt like I was being [interrogated] by a police officer and not someone who was meant to be helping me with suicidal thoughts. I left the place feeling like I had no answ ...
Amersham Hospital
5 stars
3 weeks ago
My son had an appointment at wheelchair services. Prior to the appointment they called us to confirm the day and time, and the procedures put in place to keep us safe. All of the staff were brilliant with my son, including the cleaner and desk staff. The clinician we saw was really good at expla ...
Chiltern Adult Mental Health Team
1 star
3 weeks ago
Desperate for some help, ref’d to crisis team and asked to phone AMHT by by GP, who was lovely. Asked for help as have a history of serious mental health issues and starting to feel very unwell again. Spoken to in a rude and condescending manner. No support, not listened to, not even asked how I ...