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Policies
Decision Making Policy & Process
Declaration of Interest and Conflict of Interest Policy
Enter and View Policy – see updated list of Authorised Personnel below
Modern Slavery & Human Trafficking Statement
Other Governance Documents
Directors Declaration of Interests
Enter and View Authorised Personnel
Financial Management & Internal Control Procedures
Policy and Procedures on Conducting Board Meetings in Public
Recent reviews
Kingswood Surgery
1 star
6 days ago
Reception staff are unable to advise on how to obtain prescriptions or appointments. It truly is a shambles, and that's being polite.
My most basic suggestion would be to train your staff to be aware of policies and procedures, and to be consistent in the implementation of the above.
I find th ...
The Swan Practice (North End)
1 star
2 weeks ago
Getting through to speak to someone is hard enough, always a long wait, even though you are told in the automated message there are plenty of staff at busy periods. To make an appointment with your named doctor is usually over a month wait. reception staff very abrupt and on the verge of being r ...
Pound House Surgery (Bourne End & Wooburn Green Health Centre)
3 stars
3 weeks ago
Care great, once you can actually talk to a professional.
Appt booking system still a nightmare, long waits to even get into the phone queue. Called multiple times - listen to 2 mins of recorded messages - queue is full - call back later - repeat.
Finally into the queue, 20 min wait, then no a ...
Hughenden Valley Surgery
5 stars
1 month ago
Used the e-consult service for the first time on Friday. Posted my concern online at 9:30 (uploaded photos as this was a skin compliant), had a call back from the doctor at lunchtime the same day and had a prescription ready to pick up at 6pm. All very efficient.