Buckinghamshire Healthcare NHS Trust (BHT) has funded us to apply our established ‘Enter and View’ approach to a series of five ‘On the spot’ visits.
BHT have asked us to visit specific areas to listen to the views of patients and their relatives or carers. Our reports summarise what we have heard and make recommendations that will make a difference to the patient experience. We also want to support the Trust in ensuring that its “patient experience and outcomes are among the best in the country.”
GP Streaming Unit at Stoke Mandeville A&E
Our first visit was to hear patients’ views on the GP Streaming Unit. This is part of Accident and Emergency at Stoke Mandeville Hospital. Most of the people we talked to were very positive about their experience of the Unit. Our report includes BHT’s response to our recommendations.