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Buckinghamshire Healthcare NHS Trust (BHT) has funded us to apply our established ‘Enter and View’ approach to a series of five ‘On the spot’ visits.
BHT have asked us to visit specific areas to listen to the views of patients and their relatives or carers. Our reports summarise what we have heard and make recommendations that will make a difference to the patient experience. We also want to support the Trust in ensuring that its “patient experience and outcomes are among the best in the country.”
Reports from our visits
GP Streaming Unit at Stoke Mandeville A&E
Outpatient areas at Stoke Mandeville, Amersham and Wycombe Hospitals
Recent reviews
Kingswood Surgery
1 star
6 days ago
Reception staff are unable to advise on how to obtain prescriptions or appointments. It truly is a shambles, and that's being polite.
My most basic suggestion would be to train your staff to be aware of policies and procedures, and to be consistent in the implementation of the above.
I find th ...
The Swan Practice (North End)
1 star
2 weeks ago
Getting through to speak to someone is hard enough, always a long wait, even though you are told in the automated message there are plenty of staff at busy periods. To make an appointment with your named doctor is usually over a month wait. reception staff very abrupt and on the verge of being r ...
Pound House Surgery (Bourne End & Wooburn Green Health Centre)
3 stars
3 weeks ago
Care great, once you can actually talk to a professional.
Appt booking system still a nightmare, long waits to even get into the phone queue. Called multiple times - listen to 2 mins of recorded messages - queue is full - call back later - repeat.
Finally into the queue, 20 min wait, then no a ...
Hughenden Valley Surgery
5 stars
1 month ago
Used the e-consult service for the first time on Friday. Posted my concern online at 9:30 (uploaded photos as this was a skin compliant), had a call back from the doctor at lunchtime the same day and had a prescription ready to pick up at 6pm. All very efficient.