Start at stage 1. Move to the next stage if your problem isn’t sorted or you’re unhappy with the response.
Stage 1 - talk to a member of staff
If you feel comfortable doing so, it’s always best to mention your concern to the member of staff you are dealing with or their manager. They may be able to sort things out for you.
Stage 2 - contact the Patient Advice and Liaison Service (PALS)
Oxford Health NHS Foundation Trust provides mental health services in Buckinghamshire.
PALS is a confidential service. They won’t share with whoever you are complaining about. They try to sort out the problem or advise you what to do. They also have a lot of information about the NHS and other services.
0800 328 7971
The Whiteleaf Centre, Oxford Health NHS Foundation Trust, Bierton Road, Aylesbury, HP20 1EG
Stage 3 - write to the Trust with your complaint
Send a letter to the Chief Executive
Stuart Bell, Chief Executive, Executive Offices, Trust Headquarters, Warneford Hospital, Warneford Lane, Oxford, OX3 7JX
Write to the Complaints & PALS Manager
The Whiteleaf Centre, Oxford Health NHS Foundation Trust, Bierton Road, Aylesbury, HP20 1EG
Stage 4 - write to the Parliamentary and Health Service Ombudsman
The Parliamentary and Health Service Ombudsman makes final decisions on complaints that have not been resolved by the NHS in England and other public organisations.
0345 015 403
Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP
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