Citizens Advice Bureau

Branches in Amersham, Buckingham, Chesham and High Wycombe

Citizens Advice Bureau are local organisations operating under the umbrella of a national organisation, Citizens Advice.

They provide free, independent, confidential and impartial advice to everyone on their rights and responsibilities.

01494 545991 (Chiltern)

0344 245 1289 (Buckingham and High Wycombe)

Provide complaints advice on their website

“How do I feedback or make a complaint about an NHS service?”

SEAP (“say-app”) is a charity that gives independent and free advice about making a complaint.

They support people who feel  they have been let down by your local health or social care services. They provide advocacy services to help resolve issues or concerns people may have about their health and well-being or their health and social care services.

Initial enquiries are made at the national level and then routed to the local body.

0300 343 5705

SEAP Hastings, Upper Ground Floor, Aquila House, Breeds Place, Hastings, East Sussex, TN34 3UY

The Patients Association is an independent patient charity campaigning for improvements in health and social care for patients.

Their helpline provides specialist information, advice and signposting to help you make sense of the world of health and social care.

020 8423 8999

Provide complaints advice on their website

Action Against Medical Accidents (AvMA) provides free, independent advice and support to people affected by medical accidents.

0845 123 2352 (helpline)

The CQC Mental Health Act team considers complaints from, or about, people who are or have been detained in hospital, subject to a community treatment order, or subject to guardianship.

03000 616 161 press ‘1’ to speak to the Mental Health team

CQC Mental Health Act, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

NHS Improvement supports foundation trusts and NHS trusts to give patients consistently safe, high quality, compassionate care within local health systems that are financially sustainable.

One of NHSI’s jobs is to help the NHS learn from patient safety incidents

You can report a patient safety incident to them directly

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