Start at stage 1 and move on to the following stage if your problem isn’t sorted out or you are unhappy with the response.
You must raise you concern within six months of the problem occurring
Stage 1 - talk to a member of staff
If you feel comfortable doing so, it’s always best to mention your concern to the member of staff you are dealing with or their manager. They may be able to sort things out for you.
Stage 2 - contact the Complaints Manager
Complaints Manager, Milton Keynes Urgent Care Centre, Hospital Campus, Standing Way, Eaglestone, Milton Keynes, MK6 5NG
Stage 3 - contact the Medical Director
Medical Director, Milton Keynes Urgent Care Centre, Hospital Campus, Standing Way, Eaglestone, Milton Keynes, MK6 5NG
Stage 4 - write to the Parliamentary and Health Service Ombudsman
The Parliamentary and Health Service Ombudsman makes final decisions on complaints that have not been resolved by the NHS in England and other public organisations.
0345 015 403
Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP
If you have concerns about a particular member of staff, please visit our “Complain about an individual” guide.