Start at stage 1. Move to the next stage if your problem isn’t sorted or you’re unhappy with the response.
Stage 1 - talk to a member of staff
If you feel comfortable doing so, it’s always best to mention your concern to the member of staff you are dealing with or their manager. They may be able to sort things out for you.
Stage 2 - contact the Patient Advice and Liaison Service (PALS)
PALS is a confidential service. They won’t share with whoever you are complaining about. They try to sort out the problem or advise you what to do. They also have a lot of information about the NHS and other services.
Wexham Park
01753 633365
the PALS office is in the blue zone opposite the chapel
Frimley Park
01276 526530
the PALS office is in the main entrance of the hospital
Stage 3 - write to the Trust with your complaint
Send a letter to the Chief Executive
Neil Dardis, Chief Executive, Trust Offices, Frimley Health NHS Foundation Trust, Frimley Park Hospital, Portsmouth Road, Frimley, Surrey GU16 7UJ
Email the complaints team
Frimley Park
Heatherwood Hospital or Wexham Park
Speak to someone before writing a letter
Frimley Park
01276 604336
Heatherwood Hospital or Wexham Park
01753 634081
Stage 4 - write to the Parliamentary and Health Service Ombudsman
The Parliamentary and Health Service Ombudsman makes final decisions on complaints that have not been resolved by the NHS in England and other public organisations.
0345 015 403
Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP
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