Start at stage 1. Move to the next stage if your problem isn’t sorted or you’re unhappy with the response.

Stage 1 - talk to a member of staff

If you feel comfortable doing so, it’s always best to mention your concern to the member of staff you are dealing with or their manager. They may be able to sort things out for you.

PALS is a confidential service. They won’t share with whoever you are complaining about. They try to sort out the problem or advise you what to do. They also have a lot of information about the NHS and other services.

Wexham Park

01753 633365

the PALS office is in the blue zone opposite the chapel

Frimley Park

01276 526530

the PALS office is in the main entrance of the hospital

Send a letter to the Chief Executive

Neil Dardis, Chief Executive, Trust Offices, Frimley Health NHS Foundation Trust, Frimley Park Hospital, Portsmouth Road, Frimley, Surrey GU16 7UJ

Email the complaints team

Frimley Park

Heatherwood Hospital or Wexham Park

Speak to someone before writing a letter

Frimley Park

01276 604336

Heatherwood Hospital or Wexham Park

01753 634081

The Parliamentary and Health Service Ombudsman makes final decisions on complaints that have not been resolved by the NHS in England and other public organisations.

0345 015 403

Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP

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