Complain about a local audiologist

There are several options:

• your audiologist may have a complaints procedure
• your audiologist may be a member of the British Society of Hearing Aid Audiologists, which has an independent complaints resolution service https://www.bshaa.com/Customer-Care
• if your hearing aids are not as described or are faulty, you have rights under the Consumer Rights Act
• if you have hearing care paid for by the NHS, see the section about complaining to the CCG

NHS England handle concerns or complaints relating to directly commissioned services or services provided by NHS England. This would include primary care (GPs, dentists, pharmacists and optometrists).

A complaint can be made by:

In British Sign Language (BSL): BSL users can talk to us via a video call to a BSL interpreter.

The Parliamentary and Health Service Ombudsman makes final decisions on complaints that have not been resolved by the NHS in England and other public organisations.

The Health & Care Professions Council (HCPC) regulates health, social work and psychological professions. To do this they:

• set standards for professionals’ education and training and practice;
• keep a register of professionals, known as ‘registrants’, who meet our standards; and
• take action if professionals on our Register do not meet our standards.

Here are some of the professions regulated by the HCPC:

• Audiologists
• Chiropodists/podiatrists
• Dietitians
• Occupational therapists
• Orthoptists
• Paramedics
• Physiotherapists
• Practitioner psychologists
• Prosthetists/orthotists
• Radiographers
• Social workers
• Speech and language therapists

If you have concerns about the fitness to practise of a registrant use the following contacts.