Start at stage 1 and move on to the following stage if your problem isn’t sorted out or you are unhappy with the response.

Stage 1 - talk to a member of staff

If you feel comfortable doing so, it’s always best to mention your concern to the member of staff you are dealing with or their manager. They may be able to sort things out for you.

The contact details for your GP surgery’s practice manager should be on your surgery’s website together with the procedures and policies it follows.  Or you can ask at your surgery’s reception desk.

The Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board – BOB ICB – handles concerns and complaints about primary care services it commissions and pays for.

These are:

  • GP surgeries
  • Dentists
  • Opticians
  • Pharmacy services.

NHS Frimley ICB employs and hosts the complaints teams working on behalf of six ICBs in the South East region, including BOB ICB.

A complaint about a BOB ICB service can be made by:

0300 561 0290

South East Complaints Hub, NHS Frimley ICB, Aldershot Centre for Health, Hospital Hill, Aldershot, Hampshire, GU11 1AY

The Parliamentary and Health Service Ombudsman makes final decisions on complaints that have not been resolved by the NHS in England and other public organisations.

0345 015 403

Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP

If you need to raise a concern about a doctor you can do this with the General Medical council.

Subscribe to the Healthwatch Bucks email newsletter