Start at stage 1. Move to the next stage if your problem isn’t sorted or you’re unhappy with the response.
Stage 1 - talk to a member of staff
If you feel comfortable doing so, it’s always best to mention your concern to the member of staff you are dealing with or their manager. They may be able to sort things out for you.
Stage 2 - make a complaint about dental practice
There are several options:
- your dental practice may have a complaints procedure
- there is a Dental Complaints Service https://dcs.gdc-uk.org/ , which aims to resolve complaints and is funded by the General Dental Council
- if you have dental treatment under the NHS, see the section about complaining to the CCG.
Stage 3 - contact NHS England
NHS England handle concerns or complaints relating to directly commissioned services or services provided by NHS England. This would include primary care (GPs, dentists, pharmacists and optometrists).
A complaint can be made by:
0300 311 22 33
NHS England, PO Box 16738, Redditch, B97 9PT
In British Sign Language (BSL): BSL users can talk to us via a video call to a BSL interpreter.
Stage 4 - write to the Parliamentary and Health Service Ombudsman
The Parliamentary and Health Service Ombudsman makes final decisions on complaints that have not been resolved by the NHS in England and other public organisations.
0345 015 403
Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP
Additional steps
The General Dental Council regulates dental professionals in the UK, maintaining standards for the benefit of patients
020 7167 6000
37 Wimpole Street, London, W1G 8DQ
Recent reviews
Rectory Meadow Surgery
5 stars
3 days ago
As registered patient, booked online for appt currently done by video link. Text arrives from Dr at appt time, click on it, download ‘whereby’ video app in seconds, & there’s your dr on yr phone ! Never thought it would work. He liked it as he could see me which helps him a bit with diag ...
Cross Keys Practice
5 stars
4 days ago
I had an appointment this week and the way everything was handled was excellent. They were practising social distancing properly and everything ran smoothly. I did not have to wait for a long time. Great work.
John Hampden Surgery
5 stars
1 week ago
Well done to John Hampden for their handling of the Coronavirus emergency.
Q2 Pharmacy
5 stars
2 weeks ago
Q2 have been our pharmacy of choice for the previous 5 plus years. 9 times out of ten our prescription medicines have been ready upon collection. Service is always good and staff are polite and helpful.