Start at stage 1. Move to the next stage if your problem isn’t sorted or you’re unhappy with the response.
Stage 1 - talk to a member of staff
If you feel comfortable doing so, it’s always best to mention your concern to the member of staff you are dealing with or their manager. They may be able to sort things out for you.
Stage 2 - make a complaint about dental practice
There are several options:
- your dental practice may have a complaints procedure
- there is a Dental Complaints Service https://dcs.gdc-uk.org/ , which aims to resolve complaints and is funded by the General Dental Council
- if you have dental treatment under the NHS, see the section about complaining to the CCG.
Stage 3 - contact NHS England
NHS England handle concerns or complaints relating to directly commissioned services or services provided by NHS England. This would include primary care (GPs, dentists, pharmacists and optometrists).
A complaint can be made by:
0300 311 22 33
NHS England, PO Box 16738, Redditch, B97 9PT
In British Sign Language (BSL): BSL users can talk to us via a video call to a BSL interpreter.
Stage 4 - write to the Parliamentary and Health Service Ombudsman
The Parliamentary and Health Service Ombudsman makes final decisions on complaints that have not been resolved by the NHS in England and other public organisations.
0345 015 403
Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP
Additional steps
The General Dental Council regulates dental professionals in the UK, maintaining standards for the benefit of patients
020 7167 6000
37 Wimpole Street, London, W1G 8DQ
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