You can complain to the CCG about any of the services they commission, but it’s usually best to complain first to the organisation that is providing the service.

Start at stage 1. Move to the next stage if your problem isn’t sorted or you’re unhappy with the response.

Stage 1 - talk to a member of staff

If you feel comfortable doing so, it’s always best to mention your concern to the member of staff you are dealing with or their manager. They may be able to sort things out for you.

The Patient Advice and Liaison Service, or PALS, is an English National Health Service body created to provide advice and support to NHS patients and their relatives and carers.

You can raise a concern with the CCG about any of the services they commission, but it’s usually best to first contact the organisation that is providing the service.

In Bucks, the CCG PALS service is provided by the South, Central and West Commissioning Support Unit

0800 328 5640 or 0300 123 6258

PALS, NHS South Central & West Commissioning Support Unit, Albert House,  Queen Victoria Road, High Wycombe  HP11 1AG

You can make a formal complain to the CCG about any of the services they commission or the CCG itself. If you have already raised a concern with the CCG PALS team they will advise you on making a formal complaint.

0800 328 5640

The Complaints Manager, NHS South Central & West Commissioning Support Unit, Albert House, Queen Victoria Road, High Wycombe HP11 1AG

The Parliamentary and Health Service Ombudsman makes final decisions on complaints that have not been resolved by the NHS in England and other public organisations.

0345 015 403

Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP

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