The Buckinghamshire, Oxfordshire and Berkshire West Integrated Care Board (BOB ICB), Buckinghamshire Healthcare Trust (BHT), and Frimley Health NHS Foundation Trust have responded to our report on Discharge Hub Beds in Bucks.

Between November 2023 and February 2024, we collected feedback about people’s experiences of discharge hub beds.

Key findings

  • Many of the relatives told us about issues during their loved ones stay in hospital, prior to their transfer to a hub bed.
  • Looking back, after their loved one had moved out of a discharge hub bed, three quarters of the relatives we spoke to said they were satisfied with the hub bed stay.

Key recommendations

These included:

  • Ensuring patients and their relatives receive a written/text copy of what they should expect from their stay in a hub bed before they leave the hospital.
  • Ensuring patients and their relatives are able to make balanced choices by providing all the appropriate information early enough whether this is in the hospital prior to discharge or before moving out of a hub bed.
  • Continuing to work with patients and their families so they understand the checks made to determine whether a person can return home safely.
  • Ensuring relatives are informed once the successful transfer of a patient from a discharge bed to ‘home’ is made.
  • Ensuring home care agencies are provided with all the information required to achieve a successful transfer of care from the discharge hub bed. For example, the key code to access the patient’s home and any dementia diagnosis.
  • Using the feedback collected in this report about people’s experiences of their hospital stay when reviewing services.

BOB ICB, BHT and Frimley Health NHS Foundation Trust’s response

In response to Healthwatch Bucks, Philippa Baker, Place Director Buckinghamshire, BOB ICB said:

We would like to take this opportunity to thank you for the excellent report following the comprehensive review of the Buckinghamshire Hospital Discharge Support Service. This will continue to help inform and improve the services we deliver to our population.

BOB ICB, BHT and Frimley Health NHS Foundation Trust have addressed our recommendations in its letter.


BOB ICB, BHT and Frimley NHS Foundation Trust’s response to our Discharge Hub Beds report

Published on 24 Apr (updated 3 Jun)

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