The Care Quality Commission (CQC) has rated The Crossings, a residential care home in Wendover, as ‘good’.

The home provides the regulated activity of personal care for up to four people. It supports people with learning disabilities, some of whom also have physical disabilities.

At the time of the CQC’s inspection, four people were living at the home.

What inspectors found

People living at The Crossings used their own communication systems to show inspectors that they enjoyed being there. Inspectors reported that they saw lots of appropriate, professional interaction between staff and residents.

People were seen smiling, laughing and relaxed in the home. Comments from loved ones were also positive.

The CQC found some improvements could be made to staff’s notes on people’s daily activities, choices and decisions. It therefore made a recommendation about record keeping.

Right support, right care, right culture

‘Right support, right care, right culture’ is the guidance the CQC uses to assess whether a service is providing good quality care for autistic people or people who have a learning disability.

Inspectors who visited The Crossings reported the following:

Right support

  • Staff communicated with people in ways that met their needs.
  • People were supported to take their medicines in the ways that were best for them.
  • People were encouraged to personalise their rooms with paint colours of their choice.
  • People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests.
  • The policies and systems in place at The Crossings supported this practice.

Right care

  • Staff promoted equality and diversity in their support for people. They understood people’s cultural needs and provided culturally appropriate care.
  • People received kind and compassionate care.
  • Staff protected and respected people’s privacy and dignity. They understood and responded to their individual needs.
  • Staff understood how to protect people from poor care and abuse. The service worked well with other agencies to do so.
  • The service had enough appropriately skilled staff to meet people’s needs and keep them safe.
  • People who had individual ways of communicating, using body language, sounds, pictures and symbols could interact comfortably with staff and others involved in their care and treatment. Staff had the necessary skills to understand them.
  • People’s care, treatment and support plans reflected their range of needs and this promoted their wellbeing.

Right culture

According to the CQC’s report, all the loved ones and healthcare professionals inspectors spoke to said how well The Crossings’ staff knew the people they were caring for.

Staff placed people’s wishes, needs and rights at the heart of everything they did. People and those important to them, including advocates, were involved in planning their care.

Staff evaluated the quality of support provided to people. They involved the person, their family and other professionals as appropriate.

The Crossings also ensured risks of a closed culture were minimised so that people received support based on transparency, respect and inclusivity.

The CQC’s full report on The Crossings is available to read on its website.

Have your say

Don’t forget – if you or a loved one has experience of care from The Crossings, you can rate and review the service right here on our website.

Feed back now

Published on 12 Nov, 2023 (updated 9 Jan, 2024)

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