Cherry Tree House, a residential care home in Aylesbury, has received a rating of ‘good’ following an inspection by the Care Quality Commission (CQC).

The home caters for people who are frail, or who have a health condition that means they require accommodation and support with personal care. At the time of the CQC’s inspection, 16 people were living at Cherry Tree House.

What inspectors found

Inspectors reported that there was a positive culture at Cherry Tree House.

  • Without exception, all residents said they were happy living there.
  • There were enough staff on site, and staff offered kind and compassionate care.
  • People were kept safe, as the people caring for them understood the risks they might face and how to mitigate them.
  • Staff used their training to help ensure people were kept from harm. Where staff suspected abuse may have occurred, they knew how to report this.
  • People lived in an environment that was safety-checked, clean, hygienic and well maintained.
  • People received the medicines they required and staff followed good medicines practices.

In addition, the CQC’s report states that Cherry Tree House residents were supported to have maximum choice and control of their lives.

Inspectors reported that the service is well managed. People said they felt comfortable enough to approach staff members and the registered manager if they needed assistance. The registered manager at Cherry Tree House had good governance arrangements in place, and she worked with external agencies to help ensure the standard of care people received was good.

Equally, staff at the home felt supported and told the CQC they felt comfortable with speaking up in staff meetings. They said they received the training they required and had the opportunity to speak with their line manager regularly.

Finally, people said that they felt involved in the running of the service, thanks to the opportunity to attend meetings and participate in surveys. Residents told inspectors that their family members could visit at any time and that they could offer suggestions or ideas for improvements.

Five key questions

The CQC asks five key questions in order to assess whether a service is functioning well.

These are:

  • Is the service safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive?
  • Is it well led?

Cherry Tree House was rated ‘good’ against all five key questions, and therefore received a rating of ‘good’ overall. You can read the CQC’s full report on Cheery Tree House on its website.

Share your view

Don’t forget – if you or a loved one have experience of care from Cherry Tree House, you can share your feedback on the service right here on our website.

Feed back now

Published on 7 Nov, 2023 (updated 24 May, 2024)

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