The Care Quality Commission (CQC) has inspected Heathrow Air Ambulance HQ and Cambridge Street Dental Practice and released reports on both services.

Neither service has been rated by the CQC, but inspectors considered the quality of care on offer at both.

The CQC uses the following key questions to help form judgements about the services it inspects.

  • Is it safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive?
  • Is it well led?

Heathrow Air Ambulance HQ

Inspectors visited Heathrow Air Ambulance HQ, a specialist patient transport service, in January 2023. They report that it “had enough staff to care for patients and keep them safe.” Staff had training in most key skills and understood how to protect patients from abuse but did not manage safety well.

The CQC’s report states:

We did not have full assurance the service controlled infection risk well. Staff assessed risks to patients, acted on them and kept care records when required. The service did not have a robust safety incidents system in place, and we did not have assurance staff learned lessons from them.

It also explained that:

  • Staff provided good care and assessed patients’ food and drink requirements.
  • The service met agreed response times.
  • The service planned care to meet the needs of local people and took account of patients’ individual needs. However, it did not always make it easy for people to give feedback.
  • People could access the service when they needed it and did not have to wait too long for transport.
  • Leaders ran services well and had years of experience. However, they did not use reliable information systems. Although the service had a vision, this was not supported by a robust strategy.

The Cambridge Street Dental Practice

CQC inspectors visited this dental practice, based in Aylesbury, in September 2023.

Its report states that:

  • The dental clinic appeared clean and well-maintained.
  • The practice had infection control procedures which reflected published guidance.
  • Staff knew how to deal with medical emergencies.
  • The practice had systems to manage risks for patients, staff, equipment and the premises.
  • Minor shortfalls were found in terms of appropriately assessing and mitigating risks in relation to environmental cleaning equipment storage, medical emergency equipment and the use of closed-circuit television cameras.
  • Safeguarding processes were in place and staff knew their responsibilities for safeguarding vulnerable adults and
    children.
  • Patients were treated with dignity and respect. Staff took care to protect patients’ privacy and personal information.
  • Staff provided preventive care and supported patients to ensure better oral health.
  • There was effective leadership and a culture of continuous improvement.
  • Staff felt involved, supported and worked as a team.
  • Staff and patients were asked for feedback about the services provided.
  • Complaints were dealt with positively and efficiently.

Have your say

Don’t forget that if you have experience of care from either Heathrow Air Ambulance HQ, The Cambridge Street Dental Practice or any other local health or social care service, you can rate and review them right here on our website.

Feed back now

Published on 16 Oct, 2023 (updated 9 Jan, 2024)

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