Fremantle Court, a care home for people who require nursing and personal care, has received a rating of ‘good’ following an inspection by the Care Quality Commission (CQC).

At the time of the inspection, 83 people were using the service, which is based in Stoke Mandeville. The inspection took place partly because the CQC was notified of some concerns about medicines and staffing. A decision was made to inspect and examine those risks.

Five key questions

The CQC usually assesses providers against five key questions. These are:

  • Is the service safe?
  • Is it effective?
  • It it caring?
  • Is it responsive?
  • Is it well led?

At this inspection, the CQC looked at the questions concerning safety and leadership.

What inspectors found

Inspectors found that people using the service felt safe. Systems were in place to protect people from abuse, and staff said they felt confident in speaking up if they had any concerns.

Risks to people’s health and safety were managed effectively, and action was taken to help avoid injuries. Inspectors found the home was well maintained and clean, and that regular checks were carried out to make sure it was safe.

In addition, inspectors concluded that there were enough staff to meet people’s needs.  Robust recruitment procedures were used, and people provided positive feedback on the people working at Fremantle Court.

People received their medicines safely, records were well maintained and staff were regularly assessed to make sure they were following safe medicines procedures. Inspectors made a recommendation intended to help improve protocols for medicines prescribed for occasional use, to make sure that these are centred on the needs of individuals.

‘Good’ overall

Fremantle Court was rated ‘good’ against the two key questions assessed at this inspection. It therefore received a rating of ‘good’ overall.

However, the provider retains a rating of ‘requires improvement’ against the key question of effectiveness, last inspected in January 2023. You can read all the CQC’s previous reports on Fremantle Court on its website.

Share your view

Don’t forget – if you or a loved one have experience of care from Fremantle Court, you can rate and review the service through our rate and review centre.

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Published on 20 Sep, 2023 (updated 9 Jan, 2024)

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