69 Chartridge Lane, a residential care home that provides personal care for up to six people, has been rated ‘good’ following an inspection by the Care Quality Commission (CQC).

The service provides support to people with a learning disability, autistic people and people with a mental health condition. At the time of the CQC’s inspection, six people were using the service.

Previously ‘inadequate’

At its last inspection in 2022, the service was rated ‘inadequate’. The CQC’s July 2023 inspection took place to assess whether the changes recommended last year had been made.

The CQC expects health and social care providers to guarantee people with a learning disability and autistic people:

  • Respect
  • Equality
  • Dignity
  • Choices and independence
  • Good access to local communities that most people take for granted.

‘Right support, right care, right culture’ is the guidance the CQC follows to make judgements about services that support people with a learning disability and autistic people.

What inspectors found

Inspectors found that 69 Chartridge Lane had made many improvements since its last inspection.

The service is now able to demonstrate how it meets the underpinning principles of right support, right care, right culture.

Right support

People using the service received personalised care and support that was built around their needs and wishes. They were cared for by a consistent team of staff, who knew them well. People had their rooms personalised in line with individual preferences, and the home had been updated with a recently refurbished kitchen and living area.

Staff were trained to deliver care and support in line with people’s assessed needs. People were relaxed and comfortable with the staff who supported them, and people were supported to take medicines in a safe way.

Staff assisted people to take part in activities and hobbies they had stated they enjoyed both inside and outside of the home. People’s achievements were recorded and celebrated.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible and in their best interests.

Right care

Inspectors found that people at 69 Chartridge Lane received kind and compassionate care. The staff were understanding and responded well to people’s needs.

People’s care and support was recorded in their support plans, which reflected their support needs and promoted their wellbeing and quality of life.

Staff were able to demonstrate how they protect people from potential risks, poor care and abuse. The provider ensured that measures were in place to help prevent the spread of infections.

Right culture

Inspectors reported that there have been significant changes in the home’s management team since its last inspection. This new team has created a positive culture where people, relatives and care staff can feel supported and safe.

Relatives told inspectors that they have renewed confidence in the management of the home, and feel appropriately involved in loved ones’ care.

No more ‘special measures’

69 Chartridge Lane was placed in ‘special measures’ by the CQC in June 2022. Following its latest inspection, the service is rated ‘good’ against all five of the key questions used to assess whether it is working well for people.

These are:

  • Is the service safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive?
  • Is it well led?

69 Chartridge Lane is therefore rated ‘good’ overall, and has been removed from ‘special measures’. The CQC’s most recent and past reports are available to read on its website.

Share your view

Don’t forget – if you or a loved one have experience of care from 69 Chartridge Lane, you can rate and review the service through our rate and review centre.

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Published on 20 Sep, 2023 (updated 9 Jan, 2024)

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