The Dental Surgery Burnham Limited, a dental practice based in Slough, has been inspected by the Care Quality Commission (CQC).

The inspection was carried out by a CQC inspector who was supported by two specialist dental advisors.

Five key questions

Inspectors assessed the Dental Surgery Burnham against the five key questions it always uses to assess patients’ experiences of care.

These are:

  • Is the service safe?
  • Is it effective?
  • Is it caring?
  • Is it responsive to people’s needs?
  • Is it well led?

These questions form the framework of the CQC’s inspections and reports.

Findings

Inspectors found that the dental clinic was safe, effective, caring and responsive. However, they reported issues with its leadership.

Improvements were needed to the systems used to manage risks for patients, staff, equipment and the premises, inspectors said.

The CQC also reported that the Dental Surgery Burnham needed to improve its protection of patients’ privacy and personal details, as well as its governance arrangements.

Update, June 2023

The practice accepted the shortfalls raised by the CQC. It took immediate action on the day of the inspection to begin addressing them.

The CQC followed up with the Dental Surgery Burnham and published an updated report on 6 June 2023. Inspectors said they had found the practice was providing well-led care in accordance with the relevant regulations, and that it had made improvements in relation to the regulatory breach identified at the earlier inspection.

The full reports on the Dental Surgery Burnham Limited are available to read on the CQC’s website.

Don’t forget – if you have experience of the Dental Surgery Burnham, you can rate and review it right here on our website.

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Published on 8 Jun, 2023

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