Buckinghamshire Healthcare NHS Trust (BHT) asked us to gather feedback about its services from people who belong to South Asian communities.

We had two aims:

  • To understand more about people’s experiences and develop action plans to address any issues identified
  • To identify community contacts who BHT could continue to engage with (for example as members of the Patient Engagement Group).

What we did

We talked to individuals and organisations with links to South Asian communities to:

  • Understand how each community would prefer to engage with us
  • Identify groups and individuals who would be happy to help us reach people in their communities.

We gathered feedback through one to one conversations and two informal focus groups. An online survey also allowed people to give us anonymous feedback.

Key findings

We heard positive views and were told about positive experiences relating to a number of key themes. People expressed their gratitude for services, recognised that the services and their staff were under pressure and didn’t want to be seen as complaining.

We also heard feedback about aspects of services that could be improved to give people a better experience. Some feedback related to experiences affected by the Covid-19 pandemic and the restrictions put in place to tackle it.

The key themes identified in our report were:

  • The provision of information
  • Access to services
  • Communication between staff and patients / staff attitudes.

Key recommendations

We developed a range of recommendations based on the feedback we received. You can learn more about these by downloading the full report below.

We recognise that the views we heard may not represent those of everyone in South Asian communities across Buckinghamshire.

Some of our recommendations could also benefit other groups and communities in Bucks who use the Trust’s services.

Downloads

Experiences of Bucks NHS hospital services – full report

Published on 28 Jun, 2023 (updated 19 Jul, 2023)

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